Sales Associate Customer Service

Gynnette Lopez

*** ***** ***** **

Apt C*

Rockaway Park, NY 11694

Phone: 917-***-**** e-mail: *********@*****.***

Career Objective

Provide outstanding customer service in an always courteous manner and use conflict resolution skills when needed in order to offer an excellent customer experience. Summary of Skills

• Trained in customer-service conflict resolution

• Reservation systems and extensive computer hardware and software training

• Demonstrated ability to perform professionally in a fast-paced work environment

• Self-motivated with exceptional communication and interpersonal skills Work Experience

Senior Sales Associate October 1993–April 2007

Radio Shack, Kings Plaza Mall Brooklyn NY

• Greeting customers, responding to questions, improving engagement with merchandise

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established sales goals

• Directing customers to merchandise within the store

• Increasing in-store sales due to superior product knowledge

• Maintaining an orderly appearance throughout the sales floor

• Introducing promotions and opportunities to customers

• Cross-selling products to increase purchase amounts Airport Customer Service Agent March 2007 – October 2020 Delta Airlines, JFK International Airport, Queens, NY

• Assisting passengers with accessing airport facilities

• Guiding passengers and answering questions at the counter

• Directing people to the correct terminal and gate

• Following and requesting passengers to adhere to airport regulations

• Ensuring airport safety and secure boarding bus process to the correct terminal and gate

• Helping passengers allocate their lost bags in terminal facilities

• Providing assistance to passengers with their travel needs

• Working with airline computer system and completing required paperwork

• Processing and securing passenger luggage delivery

• Controlling issuance of bus access to passengers and reviewing passenger IDs Seasonal Customer Service -April 2021 to November 2020

-April 2022 to November 2022

Lowe’s Home Improvement Brick, New Jersey

● Lawn and Garden Department

Monitor the health of all plants and greenspaces, watering and feeding plants, trimming trees and shrubs, fertilizing and mowing lawns, weeding gardens and keeping green spaces and walkways clear of debris and litter.

● Hardware Department

Assist with receiving, checking in and stocking of merchandise throughout the store. Assist with maintaining stock levels. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. Education

High School Diploma Colegio Ponceño, Ponce, Puerto Rico Associate Degree, Travel and Tourism University of Sacred Heart, Santurce, Puerto Rico Languages Fluent Spanish and English

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