Service Representative Dental Assistant
Resume:
LAUREN HAEFEMEYER
262-***-**** – *************@*****.***
SKILLS
Multitasking
Organization skills
Computer Literate
Reliable and Dependable
Problem solving skills
Able to work, collaborate and coordinate with co-workers
Critical thinking skills
Tine management
Strong work ethic
Works well in high stress and high pressure situations
WORK EXPERIENCE
Dr. Gerald D. Petersen D.D.S
Dental Assistant – August 2012 through September 2014
Prepare patient, sterilize and disinfect instruments, set up patient trays, prepare materials and assist the dentist during procedures
Take and develop diagnostic dental X-Rays
Record treatment information in patient records
Take and record medical and dental histories and vital signs of patient
Instruct patients in oral hygiene and plaque control
Order and monitor dental supplies and equipment inventory
Schedule appointments, prepare bills, and receive payments for services, complete insurance breakdowns
Maintain accurate patient information
Apply protective coating of fluoride to teeth
Pour, trim, and polish dental impressions
Schwaab Inc.
Customer Service Representative - October 2014 to present
Customer Service account manager for online sales for the following: Amazon, Ebay, Etsy, Jet and Walmart
Confer with customers by phone, email, and live chat to provide information about products. Take and enter orders, cancel orders, and obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Write up quotes for large orders
Refer unsolved customer grievances to designated departments for further investigation
Contact customers to respond to inquiries or to notify them with problems with their order
Resolve customers’ service or billing complaints by performing activities such as refunding money, or applying discounts
Account manager for Schwaab’s Signage business:
Confer with customers by phone, and email to provide information about products. Take and enter orders, cancel orders, and obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Write up quotes for large orders
Work on quotes for large signage bids for construction companies and government agencies
Refer unsolved customer grievances to designated departments for further investigation
Contact customers to respond to inquiries or to notify them with problems with their order
Resolve customers’ service or billing complaints by performing activities such as refunding money, or applying discounts
Social Planning committee – August 2016 through present
Planned, organized, and coordinated events and activities for employees
Actively provided activities and events to promote employee engagement
EDUCATION
Concordia University Wisconsin
Completed a Bachelor’s degree in Business management
VOLUNTEER WORK
Volunteered for several years for an annual charity golf outing for CARE
All proceeds for this outing go to prostate cancer and Alzheimer’s research
Contact this candidate