LAUREN HAEFEMEYER

262-***-**** – adtgal@r.postjobfree.com

SKILLS

Multitasking

Organization skills

Computer Literate

Reliable and Dependable

Problem solving skills

Able to work, collaborate and coordinate with co-workers

Critical thinking skills

Tine management

Strong work ethic

Works well in high stress and high pressure situations

WORK EXPERIENCE

Dr. Gerald D. Petersen D.D.S

Dental Assistant – August 2012 through September 2014

Prepare patient, sterilize and disinfect instruments, set up patient trays, prepare materials and assist the dentist during procedures

Take and develop diagnostic dental X-Rays

Record treatment information in patient records

Take and record medical and dental histories and vital signs of patient

Instruct patients in oral hygiene and plaque control

Order and monitor dental supplies and equipment inventory

Schedule appointments, prepare bills, and receive payments for services, complete insurance breakdowns

Maintain accurate patient information

Apply protective coating of fluoride to teeth

Pour, trim, and polish dental impressions

Schwaab Inc.

Customer Service Representative - October 2014 to present

Customer Service account manager for online sales for the following: Amazon, Ebay, Etsy, Jet and Walmart

Confer with customers by phone, email, and live chat to provide information about products. Take and enter orders, cancel orders, and obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Write up quotes for large orders

Refer unsolved customer grievances to designated departments for further investigation

Contact customers to respond to inquiries or to notify them with problems with their order

Resolve customers’ service or billing complaints by performing activities such as refunding money, or applying discounts

Account manager for Schwaab’s Signage business:

Confer with customers by phone, and email to provide information about products. Take and enter orders, cancel orders, and obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Write up quotes for large orders

Work on quotes for large signage bids for construction companies and government agencies

Refer unsolved customer grievances to designated departments for further investigation

Contact customers to respond to inquiries or to notify them with problems with their order

Resolve customers’ service or billing complaints by performing activities such as refunding money, or applying discounts

Social Planning committee – August 2016 through present

Planned, organized, and coordinated events and activities for employees

Actively provided activities and events to promote employee engagement

EDUCATION

Concordia University Wisconsin

Completed a Bachelor’s degree in Business management

VOLUNTEER WORK

Volunteered for several years for an annual charity golf outing for CARE

All proceeds for this outing go to prostate cancer and Alzheimer’s research

Contact this candidate