Customer Service Front Desk

Melanie Burns

Decatur, IL

**********@*****.***

+1-724-***-****

Authorized to work in the US for any employer

Work Experience

Benefit solutions Specialist

Teletech/USAA - Morgantown, WV

August 2013 to November 2014

Enrolled employees in healthcare plans from multiple companies Provided assistance to companies new hires and staffs open enrollment period fielded questions about errors of account claims and made correct adjustments Taxi Driver/leaser/operator/dispatcher

Collins Taxi Service - Bay Saint Louis, MS

October 2007 to July 2013

Sub leased and operated taxi service and dispatched drivers to destination of pick up point transported clients to various destinations safely and in a timely manner provided a professional customer service by remaining friendly and courteous to all clients Certified Nursing Assistant/Caregiver

BOYINGTON HEALTH CARE FACILITY - Gulfport, MS

November 1997 to March 2009

Worked in a nursing home with elderly population

tool vital signs, documented daily ADL's conditions and activities as well as fed and changed my patients promoted positive relationships with patients families management and staff Followed HIPPA regulations and used medical terminology effectively Education

Associate in Healthcare Management

Ultimate Medical Academy-Clearwater - Clearwater, FL August 2018 to Present

Certificate of completion in Business

Greene County Vocational-Technical School - Waynesburg, PA August 1997 to June 1998

Certificate of Completion in Automated Accounting

Greene County Vocational-Technical School - Waynesburg, PA August 1996 to June 1997

Certificate of Completion in Culinary Arts

Greene County Vocational-Technical School - Waynesburg, PA August 1992 to June 1995

Skills

• Customer Service

• Microsoft Office

• Powerpoint

• Sales

• Receptionist

• Microsoft Word

• Excel

• Payroll

• banking systems

• HIPPA compliance

• HIPPA laws

• Charting

• Filing

• processing claims

• insurance billing

• Insurance Verification

• Healthcare Management

• Medical Terminology

• Anatomy And Physiology

• Schedule Appointments

• Processing co payments

• CMS1450

• UB04

• CMS1500

• Interpersonal Professional communications

• Switchboard

• Phone Etiquette

• Customer Experience

• Call Center

• Front Desk

• Customer Care

• Driving Experience

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