Loan Processor Spanish Interpreter
Resume:
YVONNE E. LUNA
P.O. BOX ***., CLAREMONT, CA *****
*******@*****.***
OBJECTIVE
Seeking a career oriented position with a progressive organization where my public relations, and communications skills will be fully utilized while providing continued career growth opportunities.
SKILLS
● Excellent organization, coordinating,
● Multi-tasks and completes assigned projects
● Great verbal and written communication
● Excellent team player
● Works effectively independently and in a team environment
● Great Customer Support knowledge
● Bilingual English - Spanish
● Computer knowledge: Type 51 wpm, Microsoft Software- Excel, Word and Outlook, etc.
EXPERIENCE
September 2021 to March 2022 CrossCountry Mortgage Loan Processor
● I have product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, Jumbo Loans, FHA Streamlines, USDA and Down Payment Assistance Programs (SDHC, CALHFA)
● Responsible with assisting LO to Run DU and LP
● Knowledgeable in analyzing tax returns and accurately calculating income for all types of borrowers.
● Ability to maintain a high level of professionalism, customer service, and communication with customer, processor and LO
● Proficient with Encompass and Calyx Point and Calyx Point Central
● Knowledgeable in commonly used terminology, concepts and practices and procedures within the mortgage industry.
● Ability to meet time deadlines while working under pressure.
● Ability to effectively handle simultaneous tasks and projects in a fast paced environment.
● Request, review and verify all loan documents such as income, credit/supplements,, appraisal, and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting.
● Ability to Underwrite the loans in my pipeline (melloAuthority)
● Order verification of deposit, verification of employment, credit report/ supplements.
● Renovation set up loans
● Complete MMW form
● Assist in setting up loans
1
● Assist in disclosing initial CD
● Coordinate loan closing with customers, title companies, and loan agents.
● Knowledge of federal and state guidelines, rules and regulations, such as
● RESPA, TILA, HMDA, TRID, etc.
● Ability to problem solve.
November 2020 to September 2021 LoanDepot.com Loan Processor II
● I have product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, Jumbo Loans, FHA Streamlines, USDA and Down Payment Assistance Programs (SDHC, CALHFA)
● Responsible with assisting LO to Run DU and LP
● Knowledgeable in analyzing tax returns and accurately calculating income for all types of borrowers.
● Ability to maintain a high level of professionalism, customer service, and communication with customer, processor and LO
● Proficient with Encompass and Calyx Point and Calyx Point Central
● Knowledgeable in commonly used terminology, concepts and practices and procedures within the mortgage industry.
● Ability to meet time deadlines while working under pressure.
● Ability to effectively handle simultaneous tasks and projects in a fast paced environment.
● Request, review and verify all loan documents such as income, credit/supplements,, appraisal, and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting.
● Ability to Underwrite the loans in my pipeline (melloAuthority)
● Order verification of deposit, verification of employment, credit report/ supplements.
● Run the FHA Case # and cancel FHA Case #
● Coordinate loan closing with customers, title companies, and loan agents.
● Knowledge of federal and state guidelines, rules and regulations, such as
● RESPA, TILA, HMDA, TRID, etc.
● Ability to problem solve.
May 2016 to November 2020 Independent Loan Processor
● I have product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, Jumbo Loans, FHA Streamlines, USDA and Down Payment Assistance Programs (SDHC, CALHFA).
● Responsible with assisting LO to Run DU and LP
● Knowledgeable in analyzing tax returns and accurately calculating income for all types of borrowers.
● Ability to maintain a high level of professionalism, customer service, and communication with customer, processor and LO
● Proficient with Encompass and Calyx Point and Calyx Point Central
● Knowledgeable in commonly used terminology, concepts and practices and procedures within the mortgage industry.
● Ability to meet time deadlines while working under pressure.
● Ability to effectively handle simultaneous tasks and projects in a fast paced environment.
● Request, review and verify all loan documents such as income, credit, appraisal, and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting.
2
● Order verification of deposit, verification of employment, credit report
● Coordinate loan closing with customers, title companies, and loan agents.
● Knowledge of federal and state guidelines, rules and regulations, such as
● RESPA, TILA, HMDA, TRID, etc.
● Ability to problem solve.
February 2016 – April 2016 Mountain West Financial, Inc Loan Officer Assistant
● I make calls to obtain conditions from borrowers and Realtors
● I meet with clients to sign Loan Application and Disclosures
● Track and manage new leads and follows up on referral business
● Consistently exceed borrower expectations and Realtor/Builder expectations
● Set up file using the loan officer checklist and turn into processing
● Maintains regular contact with Managing Loan Officer on status of all active files
● Updates and maintains marketing database and utilizes database to maintain regular contact with borrowers Plans and organizes networking events, including lunches, training programs, etc. February 2014 – February 2016 Independent Loan Officer Assistant
● Communicate with the customer (borrower), real estate agents and escrows at the start of the loan transaction
● Collect customer documentation necessary to complete the loan application, such as income documentation, asset statements and initial disclosure documents.
● Assist loan originators with pre-approvals and loan structuring.
● Assist loan originators with managing lock expiration dates.
● Updates all parties with status of loan transaction as necessary.
● Ordering of standard loan requirements and verifications such as, title, escrow, appraisal, verification of employment, verification of assets etc. June 2003 – February 2014 QTC Management Medical Quality Assurance Specialist, SR
● Customer Support and providing exceptional training for employees, physicians and healthcare providers, to ensure the medical processes and procedures for quality assurance medical examinations and medical reports for Federal government employees.
● Review final medical reports for quality finalization from healthcare providers to Federal government agencies.
● Manage and assist in resolving employees, claimants and clients issues.
● Coordinate and communicate to employees and healthcare providers, new projects, procedures and goals to effectively and efficiently meet productivity, timeliness and quality objectives.
● Maintain positive client and claimant relations, maintain the integrity and organization of case files, completes other projects and duties as assigned.
●Provide Spanish interpreter services as needed.
EDUCATION
● 2003-2009 Mt. San Antonio College, Walnut, Ca • General Courses.
● 1999-2002 North West College, Pomona, Ca • Medical Assistant Certificate. 3
● 01/24/2020 Notary Public •California Secretary of State. 4
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