Customer Service Specialist
Resume:
PATRICE CARUTHERS
Unit ******
Chicago, Illinois 60628
****************@*****.***
EXPERIENCE
Caregiver / Companion
Self Employed - Chicago, Illinois 06/2006 - Present
Catholic Charities - Chicago, Illinois 04/2016 - 11/2021
Responsibilities
●Provided in-home companionship to senior citizens with various disabilities
●Ability to communicate compassionately and effectively with clients and family
●Excellent communication skills both written and verbal
●Reliable, enthusiastic, trustworthy
Insurance Referral Coordinator
Evanston Hospital- Evanston, Illinois
1999 - 2005
Responsibilities
●Coordinate and process patient referrals to obtain service from medical specialist
●Obtained insurance authorization when required with precision and accuracy
●Prepare and send referrals to specialist office and patients & confirm receipt
●Worked directly with primary care physicians, medical specialists, patients and insurance companies
●Communicate effectively, physicians needs regarding patients
Housing Program Coordinator
Interfaith Housing and Development Wilmette, Illinois
1993 - 1999
Responsibilities
●Conducted investigations to determine if individuals were being discriminated against in their search for housing in Chicago’s northern suburbs
●Identified Real Estate firms to be tested
●Recruited and trained individuals to pose as potential renters or home buyers
● Prepared the information collected to be used in federal lawsuits when appropriate
●Developed and maintained relationships with law firms and private attorney’s to provide pro-bono services to clients
●Served as advocate for individuals who were victims of housing discrimination
●Responsible for all activities related to leasing and renewal of rental housing
●Insure residents satisfaction and provided prompt response to residents concerns
●Escorted prospects on tour of properties and followed up by phone
●Inspected rental units prior to move in and upon move out
●Complied with agency policies and procedures and Federal Fair Housing Act
Special Projects
Department of Housing and Urban Development - Washington, DC
Chicago Program Coordinator 1995
Responsibilities
●Coordinated and executed investigative testing program conducted nationwide by HUD to uncover housing discrimination practices in Chicago and surrounding suburban areas
●Recruited and trained individuals to pose as potential home buyers and renters, adhering to strict guidelines outlined by HUD
●Oversaw timelines prepared and submitted detailed reports of finding to HUD during the project’s national rollout
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