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Hr Analyst Customer Service

Location:
Claymont, DE, 19703
Posted:
November 12, 2022

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Resume:

GEETA BHATIA

***, ********* ****, ***- *

Claymont, Delaware

Cell: +1-914-***-****

E-mail: ************@*****.***

Aspiring for a suitable job in a reputed organiza4on where opportuni4es are unlimited and career perspec4ve is sky high which gives my poten4al a posi4ve outlet and makes me work in a challenging environment requiring constant development of skills and to u4lize my exis4ng skills to the maximum

■ Masters in Business Administrator (MBA) in Finance

■ Bachelor in Arts (Graduate) from Rajasthan University

■ Senior Secondary from Rajasthan Board

■ Secondary from Rajasthan Board

Tools: MicrosoP PowerPoint, Excel, Word, Outlook, Turbo Tax, Oracle Accountant Sep 2017- Dec 2018

Salony & Larsen LLC (Greenwich, CT-USA)

HR Analyst/ Administrator Mar 2015 - Dec 2015

Bensa Cleaning and Technical Services LLC (Dubai-UAE) Accountant/ HR Analyst Dec 2012 - Jan 2015

Quality Gulf (Dubai-UAE)

Customer Service Officer Aug 2009 - Jun 2012

ICICI Bank Ltd. (Jaipur-India)

Call Center RepresentaYve Jan 2007 - Jul 2009

Ci’ Finance (Jaipur-India)

CAREER OBJECTIVES

Academic QualificaYon

Technical Skills

Experience Snapshot

Accountant – Salony & Larsen LLC, USA

Organize and update financial records as needed (digital and physical)

Analyze transac[ons and prepare reports

Oversee ledger reconcilia[on and manage accounts payable/receivable

Keep company financial informa[on confiden[al

Balance financial records and check for inaccuracies

Organizing and maintaining records of tax payments

Assis[ng clients and companies with their financial and income tax statements HR Analyst/ Administrator – Bensa Cleaning and Technical Services, Dubai (UAE)

Book schedule for customers for cleaning and technical services

Coordinate with customers regarding payment and update in the system

Handing cash and checks submi^ed to the bank

Preparing Contract, Invoice, and payment receipt for customer

Provide support for Human resources: interview schedule, applicant pool, resume file, orienta[on, monitoring [me sheet

Accountant/HR Analyst – Quality Gulf, Dubai (UAE)

Preparing Documents (Local Purchase Order, Performa invoice, Commercial invoice, Packing list, etc)

Preparing Receipt Voucher and Alloca[on and handling invoice discrepancies

Check the monthly Ledger and daily sales report for all the stores of the company

Coordinate with customers regarding payment

Check all account statements (Outstanding, Sales report, General ledger)

Welcomes new employees to the organiza[on by conduc[ng orienta[on

Schedules examina[ons by coordina[ng appointments

Submit employee data reports by assembling, preparing, and analyzing data

Provides payroll informa[on by collec[ng [me and a^endance records Customer Service Officer – ICICI Bank, India

Front Desk Customer Service – Handling Customer Queries, Customer Complaints and giving them proper feedback

Handling Cri[cal Requests in FCRM

Maintain MIS for the team

Coordina[ng with COPS and ROPS Depts., in case of escala[on

Handling Escala[ons and providing them Solu[ons of the problems

Clarity about all Statements like SOA, Repayment Schedule, Foreclosure Statement Call Center RepresentaYve – CiY Finance, India

Take customer calls and provide accurate, sa[sfactory answers to their queries and concerns

De-escalate situa[ons involving dissa[sfied customers, offering pa[ent assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshoo[ng, naviga[ng the company site or using the products or services

Review customer or client accounts, providing updates and informa[on about billing, shipping, warran[es and other account items

Proven Job Role

English (Read, Write & Speak)

Hindi (Read, Write & Speak)

Na[onality : Indian

Date of Birth : 19th Oct 1985

Marital Status : Married

Status : Permanent Resident

Languages Known

Personal Details



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