Hr Analyst Customer Service
Resume:
GEETA BHATIA
Claymont, Delaware
Cell: +1-914-***-****
E-mail: ************@*****.***
Aspiring for a suitable job in a reputed organiza4on where opportuni4es are unlimited and career perspec4ve is sky high which gives my poten4al a posi4ve outlet and makes me work in a challenging environment requiring constant development of skills and to u4lize my exis4ng skills to the maximum
■ Masters in Business Administrator (MBA) in Finance
■ Bachelor in Arts (Graduate) from Rajasthan University
■ Senior Secondary from Rajasthan Board
■ Secondary from Rajasthan Board
Tools: MicrosoP PowerPoint, Excel, Word, Outlook, Turbo Tax, Oracle Accountant Sep 2017- Dec 2018
Salony & Larsen LLC (Greenwich, CT-USA)
HR Analyst/ Administrator Mar 2015 - Dec 2015
Bensa Cleaning and Technical Services LLC (Dubai-UAE) Accountant/ HR Analyst Dec 2012 - Jan 2015
Quality Gulf (Dubai-UAE)
Customer Service Officer Aug 2009 - Jun 2012
ICICI Bank Ltd. (Jaipur-India)
Call Center RepresentaYve Jan 2007 - Jul 2009
Ci’ Finance (Jaipur-India)
CAREER OBJECTIVES
Academic QualificaYon
Technical Skills
Experience Snapshot
Accountant – Salony & Larsen LLC, USA
Organize and update financial records as needed (digital and physical)
Analyze transac[ons and prepare reports
Oversee ledger reconcilia[on and manage accounts payable/receivable
Keep company financial informa[on confiden[al
Balance financial records and check for inaccuracies
Organizing and maintaining records of tax payments
Assis[ng clients and companies with their financial and income tax statements HR Analyst/ Administrator – Bensa Cleaning and Technical Services, Dubai (UAE)
Book schedule for customers for cleaning and technical services
Coordinate with customers regarding payment and update in the system
Handing cash and checks submi^ed to the bank
Preparing Contract, Invoice, and payment receipt for customer
Provide support for Human resources: interview schedule, applicant pool, resume file, orienta[on, monitoring [me sheet
Accountant/HR Analyst – Quality Gulf, Dubai (UAE)
Preparing Documents (Local Purchase Order, Performa invoice, Commercial invoice, Packing list, etc)
Preparing Receipt Voucher and Alloca[on and handling invoice discrepancies
Check the monthly Ledger and daily sales report for all the stores of the company
Coordinate with customers regarding payment
Check all account statements (Outstanding, Sales report, General ledger)
Welcomes new employees to the organiza[on by conduc[ng orienta[on
Schedules examina[ons by coordina[ng appointments
Submit employee data reports by assembling, preparing, and analyzing data
Provides payroll informa[on by collec[ng [me and a^endance records Customer Service Officer – ICICI Bank, India
Front Desk Customer Service – Handling Customer Queries, Customer Complaints and giving them proper feedback
Handling Cri[cal Requests in FCRM
Maintain MIS for the team
Coordina[ng with COPS and ROPS Depts., in case of escala[on
Handling Escala[ons and providing them Solu[ons of the problems
Clarity about all Statements like SOA, Repayment Schedule, Foreclosure Statement Call Center RepresentaYve – CiY Finance, India
Take customer calls and provide accurate, sa[sfactory answers to their queries and concerns
De-escalate situa[ons involving dissa[sfied customers, offering pa[ent assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshoo[ng, naviga[ng the company site or using the products or services
Review customer or client accounts, providing updates and informa[on about billing, shipping, warran[es and other account items
Proven Job Role
English (Read, Write & Speak)
Hindi (Read, Write & Speak)
Na[onality : Indian
Date of Birth : 19th Oct 1985
Marital Status : Married
Status : Permanent Resident
Languages Known
Personal Details
Contact this candidate