Production Leader Operations Manager
Resume:
JT
JAYLA THOMAS
Professional Summary
. Diligent Production Leader ready to bring charisma and progression to a new team. Accomplished at monitoring workers on-site during production activities, evaluating manufacturing equipment and ensuring that all goods meet quality standards.
Work History
Carvana - Operations Manager
Greenfield, IN
05/2019 - Current
Applied Composites Engineering - Adjuster
Indianapolis, IN
04/2016 - 05/2019
● Resolved issues quickly to maintain productivity goals. Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
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Managed continuous improvement initiatives to drive gains in quality, flow and output.
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Conducted diagnostic procedures to determine root cause of teams problems and provide accurate repair recommendations.
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Made sure that products were produced on time and are of good quality.
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Updated production metrics and facilitate regular team communication.
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Managed over 30 employees and increased customer satisfaction by 12%
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Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
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● Identified and resolved unauthorized, unsafe or ineffective practices. Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
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Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
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Examined client financial records to inform on possible plans for total- loss vehicles or large repairs.
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**********@*****.***
Indianapolis, IN 46216
Skills
● Marketing Coordination
● Production Oversight
● SCADA Software
Microsoft Office (power point, word,
excel etc.)
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● Communication
● Public speaking
● Management
● Leadership
● Team building
● Process Improvement
● Strategic Planning
● Customer success
● Strong market sense
Education
05/2014
North Central High School
Indianapolis, IN
High School Diploma
05/2018
Lincoln Institute of Technology
Indianapolis, IN
Associate of Science: Automotive
Technology
05/2020
Indiana State University
Pure-Trition - Internship Student
Indianapolis, IN
05/2014 - 08/2016
Examined claims forms and other records to determine insurance coverage.
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Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
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● Ran 6 special projects and initiatives at both local and regional level. Reported back to instructor to receive day-to-day tasks and responsibilities.
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Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
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Interacted with customers by phone, email or in-person to provide information.
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Delivered clerical support by handling range of routine and special requirements.
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Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
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● Analyzed problems, identified solutions and made decisions.
● Increased productivity by 15%.
Terre Haute, IN
Bachelor of Science: Business
Administration And Management
Certifications
Audatex programming I-CAR
programming CPR 2
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