Britni Smith

Tow & Recovery Dispatch

Des Moines, IA 50317

adtg5b@r.postjobfree.com

+1-515-***-****

I am dedicated, hard-working, professional, actively seeking opportunities to use my education, experience and skills toward helping an organization to achieve the goals and objectives crucial to success. I aspire to become more familiar with the roles and responsibilities key to the operations and in an effort to enhance business productivity. I enjoy learning and thrive helping others in a teamwork setting. I am very focused and look beyond the minimum expectations to further build upon skills and experience for further success.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator

KATECHO

November 2016 to May 2017

machine operator and machinist in maintenance operated a CNC machine, and created parts with aluminum and steel within tolerance according to blueprint.

● Assembled parts and helped maintenance and production on the floor. Machine Operator

Dee Zee

March 2015 to November 2016

Ran forklift, responsible for making sure that the die quality was up to specifications for quality assurance.

● Received the logs and processed the invoices and manifests.

● Inventory of the whole plant.

● Operated the Optical contractor.

● Ran a CNC machine created the orders for the press Entered log invoices for chemical certificates. Transportation Dispatcher

Copart, Inc - Des Moines, IA

January 2011 to June 2013

Copart Auto Auction

Transportation Dispatcher - Directed pickup and delivery of freight efficiently and by prioritizing rush deliveries.

• Assigned trucks to drivers and provided accurate route directions.

• Kept track of delivery process on route while being available for backup calls.

• Scanned, faxed, and printed a high volume of documents daily.

• Managed a multi-line telephone system with 100-150 inbound calls.

• Scheduled pickup/drop-off assignments and other customer requests.

• Train all new dispatch employees.

• Recognized highly by managers and staff for exceptional work speed, knowledge and customer service. Education

High school or equivalent

SE Polk High School

Skills

• Manufacturing

• CNC

• Packaging

• Machine Operator

• forklift

• Data Entry

• fast learner

• Assembly

• Excel

• Maintenance

• problem solving

• Dispatch

• Logistics

• Customer Service

• Dispatching

• Call Center

• Quality Inspection

• Mechanical Knowledge

• CNC Lathe

• Blueprint Reading

• Fabrication

• Shipping & Receiving

• CNC Programming

• CNC Milling Machine

• Facilities Maintenance

• Calipers

• Quality Assurance

• Title processing (2 years)

• Filing (6 years)

• Forklift (4 years)

• CAD

• Micrometer

• Coordinate Measuring Machine

• Computer literacy

• Sales

• Microsoft Office

• Microsoft Excel

• Calibration

• English

• Mechanical engineering

• Welding

• Plastics injection molding

Assessments

Mechanical Skills: Monitoring — Proficient

November 2019

Monitoring machine indicators to determine appropriate functioning. Full results: Proficient

Mechanical Skills: Aptitude — Proficient

November 2019

Understanding and applying mechanical concepts and processes. Full results: Proficient

Mechanical Skills: Aptitude — Proficient

December 2019

Understanding and applying mechanical concepts and processes. Full results: Proficient

Data entry: Attention to detail — Proficient

December 2020

Maintaining data integrity by detecting errors

Full results: Proficient

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call center customer service — Proficient

December 2020

Applying customer service skills in a call center setting Full results: Proficient

Sales skills — Expert

December 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Expert

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Forklift safety — Proficient

January 2021

Best practices and safety hazards in forklift operation Full results: Proficient

Mechanical knowledge — Proficient

March 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Administrative assistant/receptionist — Proficient March 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal communication — Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Basic attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Attention to detail

• Ability to learn new tasks with little or no supervision

• Great team member and willing to go the extra mile

• Great communication skills

• Great customer service

Contact this candidate