Data Entry Customer Service
Resume:
Britni Smith
Tow & Recovery Dispatch
Des Moines, IA 50317
************@*****.***
I am dedicated, hard-working, professional, actively seeking opportunities to use my education, experience and skills toward helping an organization to achieve the goals and objectives crucial to success. I aspire to become more familiar with the roles and responsibilities key to the operations and in an effort to enhance business productivity. I enjoy learning and thrive helping others in a teamwork setting. I am very focused and look beyond the minimum expectations to further build upon skills and experience for further success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Machine Operator
KATECHO
November 2016 to May 2017
machine operator and machinist in maintenance operated a CNC machine, and created parts with aluminum and steel within tolerance according to blueprint.
● Assembled parts and helped maintenance and production on the floor. Machine Operator
Dee Zee
March 2015 to November 2016
Ran forklift, responsible for making sure that the die quality was up to specifications for quality assurance.
● Received the logs and processed the invoices and manifests.
● Inventory of the whole plant.
● Operated the Optical contractor.
● Ran a CNC machine created the orders for the press Entered log invoices for chemical certificates. Transportation Dispatcher
Copart, Inc - Des Moines, IA
January 2011 to June 2013
Copart Auto Auction
Transportation Dispatcher - Directed pickup and delivery of freight efficiently and by prioritizing rush deliveries.
• Assigned trucks to drivers and provided accurate route directions.
• Kept track of delivery process on route while being available for backup calls.
• Scanned, faxed, and printed a high volume of documents daily.
• Managed a multi-line telephone system with 100-150 inbound calls.
• Scheduled pickup/drop-off assignments and other customer requests.
• Train all new dispatch employees.
• Recognized highly by managers and staff for exceptional work speed, knowledge and customer service. Education
High school or equivalent
SE Polk High School
Skills
• Manufacturing
• CNC
• Packaging
• Machine Operator
• forklift
• Data Entry
• fast learner
• Assembly
• Excel
• Maintenance
• problem solving
• Dispatch
• Logistics
• Customer Service
• Dispatching
• Call Center
• Quality Inspection
• Mechanical Knowledge
• CNC Lathe
• Blueprint Reading
• Fabrication
• Shipping & Receiving
• CNC Programming
• CNC Milling Machine
• Facilities Maintenance
• Calipers
• Quality Assurance
• Title processing (2 years)
• Filing (6 years)
• Forklift (4 years)
• CAD
• Micrometer
• Coordinate Measuring Machine
• Computer literacy
• Sales
• Microsoft Office
• Microsoft Excel
• Calibration
• English
• Mechanical engineering
• Welding
• Plastics injection molding
Assessments
Mechanical Skills: Monitoring — Proficient
November 2019
Monitoring machine indicators to determine appropriate functioning. Full results: Proficient
Mechanical Skills: Aptitude — Proficient
November 2019
Understanding and applying mechanical concepts and processes. Full results: Proficient
Mechanical Skills: Aptitude — Proficient
December 2019
Understanding and applying mechanical concepts and processes. Full results: Proficient
Data entry: Attention to detail — Proficient
December 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Scheduling — Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call center customer service — Proficient
December 2020
Applying customer service skills in a call center setting Full results: Proficient
Sales skills — Expert
December 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Forklift safety — Proficient
January 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Mechanical knowledge — Proficient
March 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Administrative assistant/receptionist — Proficient March 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Proficient
May 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Attention to detail
• Ability to learn new tasks with little or no supervision
• Great team member and willing to go the extra mile
• Great communication skills
• Great customer service
Contact this candidate