Data Entry Customer Service
Resume:
Rachelle Dellicarpini
Aliquippa, PA *****
********************@*****.***
Motivated and responsible individual with excellent coordination and communication skills. Demonstrating multiple years of various levels of customer service and requirements of experience within different skill ranges. I am looking for a passionate company where I can grow and develop my career. I am also eagerly looking for a position where I can expand and use more computer skills. I am dedicated, hardworking and compassionate and looking to grow within an office or remote position that will utilize my skills and help to achieve my goals. Work Experience
Pet Grooming Assistant
Grooming Depot - Aliquippa, PA
September 2022 to Present
• Dog/cat handling
• Animal maintenance and hygiene
• Washing and drying animals
• Animal care
• customer service
• Receive and respond to a number of telephone calls
• schedule appointments
• data entry
Bartender
Monaca Draft House - Monaca, PA
March 2018 to Present
· Maintained high standards of customer service during high-volume, fast-paced operations.
· Waited on multiple customers at the bar and throughout the bar area.
· Received beverage orders from wait staff and delivered beverages to guests
· Maintained full knowledge of beverage lists and promotions.
· Enthusiastically and appealing described drink specials to guests
· Served each guest courteously, quickly, and efficiently.
· Processed orders on a computerized Point of Sale System. Bartender/Waitress/Hostess
HollyWood Gardens - Rochester, PA
February 2017 to August 2022
· Maintained high standards of customer service during high-volume, fast-paced operations.
· Consistently provided friendly guest service and heartfelt hospitality.
· Demonstrated integrity and honesty while interacting with guests, team members and managers.
· Verified that prepared food met all standards for quality and quantity.
· Maintained a clean, healthy and safe environment. Non-Profit Volunteer
Another Mans Trash - Beaver County, PA
January 2019 to January 2021
• A non-profit a colleague and I were working on to redistribute second hand good to people in need.
• We sought out second hand clothing and household items and sorted them out for families in need.
• Precooked and delivered meals to families.
• Itemized things needed and organized everything that was passed to each individual or family.
• Advertisements created by ourselves were placed on social media and craigslists.
• Delivery Service
• Organized food collection for individuals and families.
• Created our own mission statement and we were completely volunteer and non profit.
• data entry
• receive and respond to a high volume of calls
• organize pick ups and drop offs
Direct Care Professional
Public Partnerships - Aliquippa, PA
November 2016 to November 2017
• Performed basic housekeeping tasks (dusting, sweeping, mopping, changing sheets, etc.) and some heavy-duty tasks as required for clients.
• Perform or assist with cleaning duties as necessary.
• Inspect work performed to ensure that it meets specifications and established standards.
• Assisted resident with daily living. Including hygiene, lifting and medicine distribution.
• Engaged residents with gentle activities including taking walks, working puzzles, and reading.
• Complete errands needed such as grocery shopping.
• Provide companionship for resident for emotional well-being.
• Maintained safe, clean, and healthy environments for resident.
• medical data entry
• access and organize client documents
• organize client appointments and handle calls for client
• asks probing questions (at appointments) to get clients the best results and best care
• computer and telephone multitasking
• data input and documentation
• proficient keyboard skills
Direct Care Professional
Partners for Quality - McKees Rocks, PA
November 2012 to October 2016
• Responsible for taking care of mentally and physically disabled residents.
• Helped patients care for themselves, personal care, such as eating, grooming, dressing, bathing, and toileting.
• Monitored residents’ condition by observing physical and mental condition, intake and output and exercise.
• Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their personal care.
• Assisted individuals in daily activities including social and work related activities.
• Worked at day programs that functioned as schools or work programs for the clients. Staff would have to come up with lesson plans and busy activities to keep clients involved and busy during their "work" day.
• Planned trips, parties, events and appointments for clients and assisted at those events.
• data entry and documentation
• computer and telephone multitask
• knowledge of medical terminology
• attention to detail and action oriented atmosphere
•
Restuarant Manager
Au Bon Pain/ Natures Kitchen - Pittsburgh, PA
March 2006 to November 2012
• customer service at a high volume of travelers and airport employees
• oversaw food preparation and display
• money management
• oversaw staff and helped schedule shifts
• stock and inventory
• sales promotions
• food preparation
• serve safe certified (at the time)
• helped come up with new products
• barista
•
Education
N/A in Journalism
Chatham University - Pittsburgh, PA
September 2008 to August 2009
HIGH SCHOOL DIPLOMA
HOPEWELL AREA HIGH SCHOOL
June 2008
Skills
• Barback
• Waitress
• Hostess
• Busser
• Restaurant Server
• Medication Administrator
• Tube Feeding
• Administrating Injections
• POS
• Patient Care/Home Care
• Medical Office Experience
• Food Production
• Bartending
• Guest Services
• Food Preparation
• Medication Administration
• Direct sales (10+ years)
• Customer service (10+ years)
• Customer support (10+ years)
• Restaurant management (4 years)
• Event planning (4 years)
• Microsoft Word (5 years)
• Dog handling (3 years)
• bar management (5 years)
• Pet grooming (Less than 1 year)
• Phone etiquette
• Pet Care
• Laundry
• Animal Care
• Kennel Experience
• Nonprofit management
• Food safety
• Micros POS
• POS
• Food handling
• Food management
• Phone etiquette
• Kitchen Management Experience
• Barista Experience
• Data entry
• Supervising experience
Certifications and Licenses
First Aid Certification
CPR
Additional Information
References and Personal Contacts
1. Denise Martin: Long time boss, Chippewa, PA. Monaca Draft house 724-***-**** 2. Kathleen Crago: Former Airport Employee. Freedom, PA. 308-***-**** 3. Dana Russo: Former Manager. Beaver Falls, PA. Monaca Draft House 724-***-**** 4. Kyra Youngman: Former Co-worker. Rochester, PA. MOnaca Draft House and Hollywood Gardens 724-***-****
5. Christine DelliCarpini: Family member. Aliquippa, PA. 214-***-**** 6. Frank Elias: Former Boss. Rochester, PA. Hollywood Gardens 412-***-**** 7. Jeffrey Linder: Former kitchen manager. Rochester, PA. Hollywood Gardens 878-***-**** 8. Melissa Dershaw: Friend, former co-worker and former non-profit partner. Pittsburgh, PA. "Another Mans Trash" and Hollywood Gardens 412-***-****
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