Call Center Medical Assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CORINNE

PARENT

C

***** ***** ****** ******, *** 1525,, Clarksburg, MD 20871, 301-***-****, *.**************@*****.*** 25 years experience in the Healthcare industry. Self motivated, organized, close attention to detail. I am able to multitask and work in a fast past setting/ surroundings. I am very flexible and able to work many shifts or on call as needed to fulfill the role. I am confident that my skills and knowledge will be an asset to your company or organization.

Microsoft Word Cultural awareness Task prioritization Case management EMR systems Time management

Phlebotomy

Office Manager December 2021 - Current

ALL ABOUT YOU PRIMARY CARE Gaithersburg, MD

Addressed all medical questions from staff, customers, and outside medical practices/ hospitals using phone, email, fax.

Achieved Phlebotomy, and EKG certification.

Fluently use multiple EMR systems.

Facilitated all phone calls, dealt with medication issues and all emergency issues accordingly. Built collaborative working relationships within organization to achieve goals. Employed safety and security procedures to protect sensitive information. Verified all new patient data to add to EMR system including insurance and pertinent health information. Paramedical Examiner October 1998 - Current

APPS Rockville, MD

Secured information by following HIPAA requirements Collect urine samples and all necessary health information including vital signs. Minimized safety hazards with proper disposal of sharps into approved containers. Performed standardized tests for blood alcohol levels, glucose screenings and trough drug levels. Verified matching tube, patient and test information, carefully checking all details at each stage. Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods. Delivered exceptional customer service to bolster strong relationships and build positive experiences. Gathered all patient data to complete paramed exams in a precise organized manner. Send all samples out in a timely manner thru Fedex. Call Center Director March 2017 - December 2021

Outreach Recovery Frederick, MD

Answered over 700 calls per day at busy addiction clinic. Directing clients with drug addiction, mental health, relapse and overdose situations.

P

EDUCATION

Worked closely with parole and probation to monitor patient performance. Verified all patient demographics and got patients seem in a timely and professional manner. Recruited, hired, and trained new team members across 17 locations and 5 states. Coordinated employee scheduling and resource allocation for 5 locations. Checked team performance and KPIs to address deficiencies and manage territory. Reviewed expenses before allocating resources to mitigate annual budget overages. Nurtured company growth through extensive marketing, advertising, and direct patient/consumer facilitation. Medical Assistant August 1994 - June 2004

Shady Grove Fertility Rockville, MD

Oversaw patient check-in by pulling charts, verifying data, organizing paperwork, following Hipaa guidelines. Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.

Assisted clinicians with in-office procedures.

Completed intakes, measuring vital signs, phlebotomy and documenting symptoms. Updated records in EHR system, carefully protecting patient information and verifying data. Educated patients on prescribed medications, treatments, and procedures. Reviewed test results for completion and abnormalities. Prepared treatment rooms for patient procedures, kept rooms organized and clean. Associates June 1990

St. Francis University, Loretto, Pennsylvania

Challenged and passed LPN practicum April 1991

St. Francis University, Loretto, MD

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