Customer Service Center Specialist

John Laroco ********@*****.***

**** ****** *** ****: 209-***-****

Marina, CA 93933

ACCOUNT EXECUTIVE, SENIOR SYSTEMS/SALES ENGINEER AND SOLUTIONS ARCHITECT

PROFILE

Goal-oriented, results-driven, technology professional with a proven track record for producing and delivering high performance computing solutions, and enterprise datacenter solutions. Skilled at sales planning, field sales, customer service, and building trust and credibility while communicating the business value of technology solutions to all levels of management. Technically astute in Enterprise Server/Blade, Enterprise Storage, Enterprise Management Software, Virtualization, Network and Cloud Technologies, and also;

• Sales Presentations • Strong System Administration Skills

• Multimillion-dollar Deliveries • Strategic Technology & Account Planning

• High Performance Computing Deliveries • Storage Solutions Deliveries

• Relationship Focused • Team Building & Training

• Enterprise Cloud Infrastructure • Solutions Architect

• Data Center Administration • PoC Deliveries

• Grid Computing • Parallel File Systems

• Software Defined Infrastructure • Software Defined Storage CAREER DISTINCTIONS

• Solutions Seller / Architect for multi-million dollar cluster RFP’s.

• Extensive Linux OS experience, with emphasis on HPDC and large-scale cluster configuration, deployment, management and systems administration.

• Enterprise Cloud Infrastructure (hybrid/public/private) design experience. IAAS, PAAS, SAAS for HPC Cloud and Enterprise Cloud initiatives.

• Consulting and Integration lead for multiple large scale >250+, 500+, and 1000+ HPC system solutions.

• Constantly built Customer satisfaction through depth of knowledge and consultative technical strength.

• Responsible for Customer satisfaction through the delivery of production ready High Performance Clusters and Storage Solutions leading to increased sales.

• Stimulated Customer product interest through the development and delivery of technical training.

• Maintained customer Service Level Agreements through effective system management and administration.

• Constantly built customer satisfaction through depth of knowledge and consultative technical strength.

• Working knowledge, experience, and understanding of enterprise data center infrastructures including; virtualization technologies (KVM, VMware ESXi, OpenStack, Openshift), file system architectures (GPFS, Luster, HDFS, CEPH), server technologies, server management and monitoring technologies,and operations management, scripting languages (bash, perl, python).

• Understanding and experience with installation of open versions of data analysis systems including Apache Hadoop, Cloudera, Hortonworks, MapR.

John Laroco ********@*****.***

PROFESSIONAL EXPERIENCE

Dell Technologies June 2015 – Present

Account Executive / Sales Engineer

• RVAR / Territory Channel Data Center Executive

• Territory Channel Data Center Specialist

• LVAR Channel Sales Engineer

• Responsible for managing channel partners to help drive revenue to meet annual operating plan.

• Manage day-to-day relationships with channel partner account executives and sales engineers to ensure high satisfaction with Dell partner programs and solutions.

• Drive server / networking / storage solutions and configurations.

• Part of sales team producing > 100% to < 280% quota IBM Corporation April 2014 – June 2015

Technical Sales Specialist / Solutions Architect / Business Development SDS, SDI SA

• Business Development Solutions Architect working closely with IBM Partners designing HW appliances for Hyper-converged and Software-Defined Storage (SDS) Solutions

• Software Defined Infrastructure team member working closely with Platform HPC Cloud Business Development Manager and direct sales teams to develop business opportunities, analyze customer requirements, and provide consultative selling skills in complex technical environments.

• Owner for all technical aspects of the account relationship and management.

• Hands-on testing and tuning of GPFS (Parallel File System) to support sales, marketing, and technical documentation of solutions

• Customer facing interactions, presentation of solutions, and documentations (for product management) of customer issues and pain points.

• Part of sales team producing > 400% of quota.

• Develop POCs for application environments that require hyper-converged and software defined storage solutions.

Nebula, Inc. September 2013 – April 2014

• Regional Systems Engineer responsible for technical aspect of sales cycle for cloud based OpenStack solution.

• Architect cloud solutions based on Nebula Controller, certified servers, partner storage solutions, and customer requirements.

• Conduct product presentations, demonstrations, and training.

• Provide post-sales installation and integration of cloud solution.

• Technical liaison for pre and post sales engagements.

• Design and support HPC Cloud solution for Schmidt Ocean Institute. Dell, Inc. January 2010 – September 2013

Product Technologist / Systems Engineer / Team Lead

• On-site Systems Engineer responsible for being a technical resource for the Health Care and Life Sciences vertical customer, Life Technologies.

• Key team member responsible for generating multi-million dollar revenue stream by leading systems integration engineering efforts for OEM products. Growing account from $20M to $40M.

• Support field sales teams and Account Managers with large customer opportunities, including; systems specifications, POC verification, system performance analysis and benchmarking, fault analysis, customer satisfaction issues, support liaison.

• Focus is on specific client or enterprise technologies as they relate to Dell solution offerings, including; Linux related, Linux HPC related, benchmarking and system performance.

• Provide in-depth expertise for assigned technologies and associated Dell products, including; Dell Blades, Precision Workstations, PowerEdge Servers.

John Laroco ********@*****.***

• Identify additional sales opportunities with existing customers, including; Petabyte data storage opportunity and next generation OEM server requirements.

• Provide Team Lead assistance to Public OSE Manager.

• Responsible for assisting in the solutions architecting of HPC solutions for Life Sciences including all HW and SW requirements.

• Support Genetic Analysis Linux Clusters and servers.

• Responsible for developing and maintaining Linux deployment standards, maintaining existing systems and implementing new technologies.

• Manage Red Hat / Centos and Ubuntu Servers.

Platform Computing / Scali, Inc. January 2007 – January 2010 Senior Sales/Systems/Professional Services Engineer

• Senior Systems Engineer responsible for being the primary technical resource for the sales force.

• Architect HW and SW solutions around HPC and HPC cloud (physical/virtual system) POC requirements. Solution includes server / network / GPFS, Platform HPC product suite, RHEL KVM.

• Architect SOW and POC design requirements/solutions for delivering Enterprise Cloud solutions for top 1000 customers and Universities based on Platform ISF product integrating with Public Cloud Providers, on-site VMWare infrastructure, and on-site physical machine provisioning mechanisms.

• Setup / document / deliver Platform HPC software suite demos.

• Ongoing consulting for customers, including creating design docs based on their system configuration.

• Responsible for presenting company software products at conferences/seminars.

• Project Manager in High Performance Computing (HPC) hardware and software installations.

• Focus areas include High Performance workload management through Platform LSF product, and Enterprise Datacenter Cloud (hybrid/public/private) initiatives.

• Provide formalized training and knowledge transfer of delivered products and solutions. Hewlett Packard Computer Corporation April 2001 – January 2007 Technical Consultant / Solutions Architect

• Systems/Software Integrator, on-site lead for a 1000+ node Linux/Lustre SFS cluster. o Managed daily conference calls/status reports.

o Systems Administrator for High Performance Linux Clusters

• On-site deployment lead for 7000+ node, MS Windows OS installation for Ft Lewis, WA. o Led a small crew of 4 technicians responsible for the upgrade of all site Windows systems.

• Systems Administrator for High Performance Linux Clusters.

• Solutions Architect for multi-milllion dollar cluster RFPs. Telleo, Inc. San Jose, CA June 2000 – March 2001

Senior Network Engineer

• Lead for all Linux Cluster system configurations, including development, quality assurance, and production clusters.

• Designed, developed and implemented the process for rapidly deploying a Telleo cluster, web farm.

• Designed and implemented a Telleo Cluster Management (TCM) software package used to rapidly deploy OS builds and updates.

• Managed the build process for all services available in a Telleo cluster, including; Apache + mod_ssl + mod_perl, MQ Series, and Sendmail.

• Implemented many corporate wide services, including; DHCP, SAMBA, NFS, FTP, TIME, RAID Sandia National Laboratories, Livermore, CA October 1989 – June 2000 Member of Technical Staff

John Laroco ********@*****.***

• Project Lead for the production Cplant project at SNL, CA.

• Principle investigator for the large-scale tightly coupled Cplant facility.

• Network Engineer responsible for deploying a fully switched network infrastructure for cluster administration. Implementing commodity based production network technologies to enhance cluster infrastructure performance. Networking technologies include; Routing switch configuration, firewalls, VLAN implementation.

• Solutions Architect for the Linux Cluster DAISy (Distributed Array of Inexpensive Systems) Project (1994- 1997). Performed

• In charge of multiple Combustion Research Facilities (CRF) laser laboratories electronics and data acquisition systems. Designed data flow and data acquisition systems used for laser experiments. LTX / Trillium Test Systems, San Jose, CA February 1988 - October 1989 Systems Engineer

General Dynamics, Pomona, CA January 1987 - February 1988 Systems Engineer

EDUCATION

Santa Clara University

Masters of Science, Computer Engineering

1991-1996

Concentration: Parallel Processing / Distributed Systems DeVry Institute of Technology

Bachelors of Science, Electronics Engineering Technology 1983-1986

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