Customer Service Property Administrator

SOPHIA GORDON

*** ********* ****** *** ****, Baltimore, MD 21202

443-***-**** ********@******.***

SUMMARY

Self-motivated, adaptable, and detail-orientated Property Administrator with experience in industrial property management. Able to work independently as well as in a team environment to achieve goals and meet deadlines. Highly organized, exhibit personal initiative and desire to learn. Eager to advance my career in seeking a position with greater responsibility.

PROFESSIONAL EXPERIENCE

Jones Lang LaSalle Property

Administrator

Columbia, MD September

2020- Current

Assisting the General Manager, Property Manager in tenant relations and all aspects of property management of high-profile industrial properties exceeding 4 million sq. ft

• Provide direct administrative support to Management, Chief Engineer and Engineering Services.

• Process accounts payable and ensure all invoices be coded to the respective account in a timely manner

• Assists with accruals

• Coordinate services with vendors and action items per budget, e.g. Fire Life Safety testing, etc.

• Generate and track vendor contracts

• Track and maintain vendor, building and tenant Certificates of Insurance

• Prepare monthly tenant statements and aged delinquency report variances, assist in collection efforts

• Manage and dispatch tenant service requests, input tickets into client and company-based platforms

• Prepare tenant notices and general correspondence

• Excellent communications with the tenants, contributing to tenant retention and overall tenant, client and company satisfaction

• Assist in the tenant move-in and move-outs, set up lease abstracts, utility transfers

• Set the standard for compliance with policies, procedures established for the property specifically as well as the firm

• Support the team with budget preparation and prepare monthly reports for distribution Baltimore Gas & Electric Company

Smart Energy and Field Services Intern

Baltimore, MD

June 2019- August 2019

• Develop job aids and management model documents to reduce work performance errors, increase customer satisfaction, and provide

• Leverage creativity in production and presenting of an engaging marketing project video that showcased outstanding corporate culture and attracts intern recruitment

• Investigate the use of technologies to improve customer service and customer engagement MedStar Visiting Nurse Association Marketing

and Communication Intern

Baltimore, MD January

2019 - May 2019

• Design educational flyers and booklets as a resource for patients to learn how to handle their medical condition independently at home

• Compose monthly blog posts on the website and choose topics that resonates with homebound patients and caregivers

• Post content on social media platforms that is engaging, informative to our patients, and attracts future employees in the home healthcare industry

EDUCATION

Loyola University Maryland, Sellinger School of Business Bachelor of Business Administration, Marketing Concentration Baltimore, MD

May 2020

SKILLS: Microsoft Office (Excel, PowerPoint, Word, Access, Visio, Outlook), Adobe Acrobat, Yardi, Corrigo

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