Customer Service Medical Office

OBJECTIVE

To obtain a position in Health department Administration that allows me to gain experiences and grow as a professional.

SKILLS

Excellent inter-personal and communication skills, with a strong ability to deliver friendly, professional, and genuine customer service.

Self-motivated with a positive attitude towards confronting new challenges and skill building opportunities

Friendly, responsible, hard-working, and trustworthy.

Able to maintain respectful and positive working relationships with diverse population.

Proficiency in MS Office.

Communication skills in English; Hindi, and Bengali.

Typing speed 35 WPM.

EMPLOYMENT HISTORY

Contributor, Asian News and Views (Dhaka, Bangladesh) 2018-2021

Wal-Mart, Edmonton

Customer Service manager (CSM): Full-time 2011-2018

Wal-Mart, Edmonton

Ensured compliance with the company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads.

Provided a friendly work environment for associates and customers.

Received customer complaints and resolves complaints when possible.

Corrected register errors when necessary/required.

Followed and trained associates on the “One Best Way” standards of practice.

Provided coaching and training feedback to associates.

Assigned cashiers to registers and managing breaks of associates as required.

Communicated with management and sales floor associates to maintain Front-End coverage.

Resolved customer dispute/concerns and using good judgment to make decisions for the customer at the cash register and at the customer service desk.

Leaded and motivated the front end team to effectively maintain the sales rates of the Wal-Mart Rewards MasterCard.

Co-coordinated the lunch/break schedules for Cashiers, and Courtesy Desk Associates.

Provided assistance at all outlying registers and kept adequate quantities of clean, quality shopping carts for Customer use.

Adheres to all company policies and standard operating procedures.

VOLENTEER

Royal Alexandra Hospital (ICU Family Liaison) 2017-2018

Eastwood Medical Clinic (Office Support) Feb- May 2017

Petrolia Medical Clinic (Practicum- Medical Office Assistance) May- June 2017

EDUCATION

Diploma in Medical Office Administration 2016-2017

CDI College, Education, Canada

Diploma in Business Administration 2015-2016

Reeves Collage, Education, Canada

Bachelor of Arts Degree (Honors) in English 2006-2010

Manarat International University (MIU), Dhaka, Bangladesh

Higher Secondary School Certificate-HSC (Grade 12) 2002-2004

Shahid Anwar Girls School & Collage, Dhaka, Bangladesh

CERTIFICATION

Standard First Aid level HCP

Work Place Hazardous Material Information System (WHIMS 2015)

Non Violence Crisis Intervention (NVCI)

Award for Medical Office and Clinical Procedure.

References

Dr. Parvez Akther

Doctor in ST. Mary Clinic

2827 30 ave #1101, Red Deer,

AB, T4R 2P7

Phone- 780-***-****

Contact this candidate