Patricia Bourne

** ********** ** ******, ** *****

Phone: 240-***-****

Email: adtg1v@r.postjobfree.com

Experienced Professional who can create an efficient, work environment based on the company’s SOP’s guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service and being adaptable to any given situation, specializing in administrative support, customer service support and technical services.

Production Technician-Spectraforce Technologies-Merck Pharmaceuticals 6/2022- 8/2022

Office Manager – Clearinghouse LLC dba Miracle Ear 3/2018 – 12/2021

Successfully provided account reconciliation and document management.

Protected organizational data with effective safety and security procedures for digital and physical files.

Streamlined patient’s records using Med Connect software as well as Microsoft Office Suite.

Professionally and compassionately assisted uninsured patients with financial resources and benefits.

Manages various financial, operational, and administrative business processes seamlessly.

Managed and maintained sensitive health information while adherence to HIPAA regulations.

Responsible for office supply purchasing, monitored and managed while gaining overall cost savings.

Customer Service Manager – Food Lion 7/2016 – 2/2018

Successfully maintained a 97% customer’s satisfaction score by managing complex customer concerns.

Managed teams in multiple departments which increased sales often exceeding by 19% while implementing effective team and project management techniques.

Managed a team of 12 customer service professionals, monitored work quality and performance to meet strict targets by utilizing key program and team building initiatives.

Maximized employee performance with on-going training, semiannual review and mentoring program.

Managed documents ensuring updates and compliance of Standard Operating Procedures.

Patient Services Supervisor – UNC Hospital – 5/2015 – 3/2016

Managed food service staff per shift, ensuring JCAHO standards are being met.

Accurately arranged and managed patient appointments with timely benefits verification, referral and additional resources processing and insurance authorizations.

Proficient in Maestro and Epic.

Reduced risks and liabilities, consistently researching options and implementing recommendations.

Coordinated communications between patients and nutritional staff.

Conveyed policies and procedures to patients from medical and administrative standpoints.

Implemented a clean as you go process for all employees.

Worked closely with Patient Services Manager to ensure department is being accurately and efficiently performed.

Food Service Supervisor – UNC Chapel Hill – 7/2012 -5/2015

Ensured policy and regulatory standards are met, including health regulations and standards of practices.

Established work plan and priorities using as well as modified established procedures for improving overall operations of department including quality improvement processes.

Supervised 8 employees per shift.

Worked closely with Location Manager regarding other location employee availability.

Responsible for weekly prep food purchase orders using Kronos software.

Schedule staff biweekly.

Maintained high standards of sanitation throughout the work areas, enforced clean as you go process.

Ensured staff used safe food handling and proper cooking techniques in accordance with the standards regulations and practices.

Administrative Assistant- George Mason University- 6/2006 - 6/2012

Created job descriptions, candidate selection as well as served as Chair in panel interviews.

Responsible for all admissions department correspondences.

Worked closely with the Dean of Admissions.

Prepared financial reports by collecting, analyzing and summarizing account information and trends.

Assisted processing staff with processing of electronic test scores, suspend record resolution as well as load entire files using Banner software.

Maintained consistent communications with staff in regard to managing projects and workshop activities for new students and undergraduates.

Arranged travel for undergraduate processing staff. Processed travel expenses using Excel software.

Maintained Dean of Admissions calendar. Worked closely with Dean of Admissions on proposals, special projects as well as any other necessary reports.

Office Automation Assistant – United States Department of Agriculture 8/2003 – 2/2006

Maintained consistent communications with International Officials regarding importing and exporting inquiries.

Arranged travel for all Food and Safety Inspection Staff International and Domestic.

Processed travel expenses using Excel software.

Typed routine correspondences as needed.

Maintained Director’s calendar.

Worked closely with Director on special projects, dictation and any other reports.

EDUCATION

University of District of Columbia 2021- Present - Washington, DC

Business Management and Administration - Online

SANZ BUSINESS ACADEMY 2003- 2005 WASHINGTON, D.C.

Integrated computer Applications

Specialist Diploma

PARKDALE HIGH SCHOOL • 1993 • RIVERDALE, MD

General as well as college level courses

SKILLS

Customer service, CRM, Retail materials management, Relationship Building, Record keeping, Letter drafting, Correspondence handling, Time management, Multicultural interaction, Record maintenance, Microsoft Office Suite, KRONOS, HRIS, PRIMA, Banner, Epic and Maestro. Travel arrangements, Transcribing dictation, Staff training, Procurement, Accounts payable.

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