Tour Manager Call Center
Resume:
Natia Chikovani
Brooklyn, NY *****
*************@*****.***
Work Experience
Marketing Coordinator
OmnesTour LTD - Tbilisi
March 2017 to December 2021
• Assisted managers with client presentation preparation and proofreading.
• Identified opportunities for using social media platforms to maximize target audience reach.
• Worked collaboratively with business managers to support new and existing locations in marketing efforts.
• Balanced the firm's objectives against customer trends when developing successful pricing plans.
• Helped to integrate promotional and branding information into the company's print and digital footprints.
• Coordinated trade shows to showcase products and services, bring in new customers and boost market penetration.
Tour Manager
OmnesTour LTD - Tbilisi
March 2017 to December 2021
• Planned tour itineraries to provide patrons with maximum exposure to local attractions.
• Facilitated reservations for hotel accommodations, ground transportation, and tour amenities.
• Finished tasks and job duties, adhering to deadlines to avoid delays.
• Arranged transport for patrons in need of special accommodations, including wheelchairs or other assistive equipment.
• Participated in seminars and additional training to expand knowledge and skills.
• Used good organizational skills to manage workload
• Utilized downtime to perform routine tasks, preventing service delays. Tour Guide
OmnesTour LTD - Tbilisi
March 2017 to December 2021
Commanded attention with a strong tone to maintain group focus and keep tours moving between areas. Learned important facts about facilities, histories, and local areas to offer guests exceptional experiences.
Engaged in friendly conversation with guests to help each feel comfortable and welcomed. Led tours for specific groups, shaping educational materials to best suit each group's demographics. Delivered feedback to management to help improve tours and features for guests. Greeted individual guests and groups to set a positive, professional tone for tours. Provided directions for visitors to explore tour locations. Collected fees and handed out tickets and kept records of each transaction. Prepared personalized tours by researching clients' topics of interest and the history of related locations. Scheduled bookings over the telephone and in person to arrange tour reservations. Maintained exceptional knowledge of tourist attractions and local history to answer guests' questions. Built friendly rapport with multinational groups using charismatic and upbeat nature. Scheduled tours and managed timings to arrive at destinations at desired times. Improved multilingual skills to better serve frequent visitors from foreign countries. Call Center Operator
Tbilisi City Hall - Tbilisi
September 2009 to November 2011
Answered all incoming telephone calls with a professional and personable demeanor. Multitasked to resolve inquiries in real-time, whilst giving customers full attention. Obtained necessary personal information and verified eligibility in real-time. The recognized caller's needs and recommended viable solutions.
Expedited calls require urgent attention for immediate resolution. Education
Advanced Level Certification in German as a foreign language Heidelberg pedagocial school - Heidelberg
December 2016
Advanced Level Certification in Italian language and literature Leonardo da Vinci Academy - Florence
October 2014 to July 2016
Certification in Foreign language education
Goehte Institute - Tbilisi
June 2010
Skills
• Spanish
• English
• Italian
• German
• Microsoft Office
• Georgian
• Hospitality
• Digital Marketing
• Customer service
Certifications and Licenses
Google Digital Garage
August 2022 to Present
C2 Advanced level of Italian language, Florence, Italy June 2016 to Present
B2 level German Language, Heidelberg, Germany
June 2010 to Present
Human Rights training, Utrecht, Netherlands
April 2017 to Present
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