Adrienne Witcher

Department of Homeland Security – Active Secret Clearance

Contact

● 540-***-****

● adtg0l@r.postjobfree.com

● King George VA 22485

Abilities

● exercise good judgment and discretion

in selecting methods and techniques for

obtaining solutions

● Provide information with efficient and

speedy respond

● Strong communication and interaction

skills (written and oral)

● Foster teamwork and collaboration

● Proficient in attention to details in forms

updates, proofreading documents

● insure satisfactory performance of

service

Skills

● Typing: 45+ WPM

● Data Entry: 9,000 KPM

● Navigate in multi-screen environment.

● Proficient in Microsoft Office Suite, i.e.,

Word, Excel, Power Point and Maximo

● Proficient in SAP system

● Proficient in SharePoint System

● Ensure proper handle and disposal of PII

paperwork

● Prioritize time sensitive materials

Career Profile

Operation Administrative Support Coordinator with over 10 years of Customer Service and Clerical experience. I am currently working with a 2012 Top Ten Military Friendly Employer who also Ranking #6 of Alaska Owned Businesses. I work with a team of 14 remotely, serving the entire U.S Military bases and their borders by collaborating with over 15 Vendors, receiving, sending, and tracking information for the progress of repairs for Military equipment’s. I help to ensure that the CBP Officer problem is solve as efficiently and quickly as possible to continue in keeping our U.S. bases and borders safe. Core Experience

Over 20 years of Clerical &

Administrative experiences:

Omega Engineering Greenwich CT

(1980-1983) –dispatching work order

request to the technical field.

Xerox Corp Greenwich CT (1983-1989) –

track order request and monitor

inventory for the east coast region.

Pitney Bowes/Mail Stamford CT (1998-

2000) -use SAP and in the mail facility to

control input and output of mail

Bristol Myers Squibb Stamford CT

(2000-2001) responsible for accurately

Over 6 years of Data Entry Experiences:

Shearson-Loeb-Rhodes/Greenwich CT.

(Stock Brokerage Firm)1979-1980

Pain Webber/Old Greenwich, CT. (Stock

Brokerage Firm)1978-1979

Union Trust/Old Greenwich, CT. (Bank

Operational Center)1977-1978

Social Security Administration/Stamford

CT. (Federal Gov’t Agency)1974 -1976 –

High School

Mary Washington Hospital-Fredericksburg VA (2001 – 2006) (CNA) Certified Nurse Assistance-Assisting client to perform independently with self-care. creating and updating service request to be sent out to the field via email/phone Current Work Experience

Maintenance Services Representative

Chenega IT Enterprise Services LLC/ Lorton VA/ 2021 - Current Worked as a SME (subject matter expert) when communicating and collaborating with ILD (integrated logistics division)

service management team members, program office members, CBP officers, agents, and/or personnel in the field in

gathering and disseminating information regarding repair status and information.

● Act as the group to the MDC, Service Management team members, and other ILD Staff, for follow=up/research matters, providing subject matter expertise.

● Collaborate directly with the Service Manager team members on requests for information, research, findings, and recommendations on the life-cycle support of CBP’s Inspection Technologies

● Provide ad-hoc Work Order research on MAXIMO records and other life-cycle information on Inspection Technologies relating to the duties of the position.

● Act as a Subject Matter Expert (SME) in gathering and disseminating information.

● Act as a Subject Matter Expert (SME) when communicating and collaborating with [ILD] Service Management team members, program office member, CBP officers, agents, and/or personnel in the field to respond

● to requests on status, updates, and other data within Maximo

● When requested or necessary, add information into, or update, or edit, records within Maximo.

● When needed participate in meeting with the Service Management team members to provide subject matter expertise.

● Provide Work Order status for completed Work Orders without proper documentation and communicate with vendors to gather the needed documentation. Maintenance Service Dispatch Coordinator

Chenega Technical Innovations LLC / Lorton VA /2019 - 2021 Coordinated work orders repairs and services on government mobile and computer equipment upon the customers’ request.

● Dispatched orders, relayed messages, and any special instructions to the mobile crew and other departments.

● Scheduled service calls and dispatched the service crew when needed.

● Recorded all service calls and work orders in the Maximo system.

● Called and/or emailed the customer to insure satisfactory performance and completion of service.

● Maintained all records of service calls and work orders.

● Followed established procedures of documented information related to purchase items and Service Companies.

General Clerk II

ICI Services / Lorton VA / 2018 – 2010

Monitor the security at the front desk for the mid-size defense contractor that supported the Department of Homeland Security.

● Answered all incoming calls and routed to the correct CBP personnel.

● Validated visitors coming into the facility when needed

● Performed data entry information from source documents in the SharePoint Database.

● Performed administrative duties which included form updates, proofreading documents, filing, retrieving, and sending emails.

● Accurately inputted all warehouse asset numbers into the share drive system.

● Followed established procedures of document information related to purchase items and services.

Cashier/Assist in Accounting

Walmart Supercenter / Spotsylvania VA / 2008 - 2018 Provided support as a morning member of the 20 Front-End Team

● Processing payments, computerized transactions at registers and in the accounting office/

● Responsible for handling returns, and answering questions about merchandise, store policies, and ongoing promotions/

● Assist sales and stock associates with remedial tasks during slow hours. Education and Training

DHS PALMS (Performance and Learning Management System) – current

● Records Management for Everyone

● Annual Integrity Awareness

● Security Inside Threat Training

● Protecting Personal Information

● Awareness Web Based Training

BACHELOR OF ARTS PROGRAM 2012 -20XX ASHFORD UNIVERSITY/ON-LINE

● Major: Non-Graduate – Organizational Management

● Related coursework: Strategic Planning for Organization/Leadership for Organizations/Management for Organizations/Organizational Change CERTIFIED NURSE ASSISTANCE PGRM 2001 - 2007 MARY WASHINGTON HOSPITAL

● Major: Home Health care – Certified 2001-2007

● Related coursework: Update training every 6 months ASSOCIATE DEGREE PROGRAM 2003 GERMANNA COMMUNITY COLLEGE

● Major: Phlebotomy 2003 – 6-month training program

● Related coursework: Clinical Training – Mary Washington Hospital ASSOCIATE DEGREE PROGRAM 1995-1997 NORWALK COMMUNITY COLLEGE

● Major: Recreation/Leisure Studies

● Minor: Intro to business/Speech Communication – 3.64 GPA REFERENCES

MIKE Vreeland 571-***-**** adtg0l@r.postjobfree.com> Michael T. Vreeland 2

Contractor / Regional Lead

Program Manager

Technica LLC

Supporting OIT/WMD

U.S. Customs and Border Protection

Joe Sarich 571-***-**** adtg0l@r.postjobfree.com> Joe Sarich

Contractor / Warehouse Manager

ICI Services

Supporting OIT/WMD

US Customs and Border Protection

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