Front Desk Data Entry
Resume:
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Hotel**pink.docx
AMY ANDERSON
PROFESSIONAL SUMMARY
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Seasoned Hospitality professional competent in keeping
guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Arvada, CO 80003
SKILLS
WORK HISTORY
Hilton Garden Inn Hotel - Hotel Front Desk Agent Denver, Colorado 11/2015-01/2017 + Edit or add your own
Affordable Inn-Hotel Front Desk Agent Wheat Ridge, CO - 06/2011-04/2013
+ Edit or add your own
Residence Inn Marriott - Hotel Front Desk Agent Westminster, CO - 10/2008-08/2011
+ Edit or add your own
Decision Making
Account Balancing Inquiry Response
Nightly Audits
Reservations Management Microsoft Office
Problem Solving
Facilities Management Software
Room Assignment
Invoicing and Billing Check In and Check Out
Procedures
Room Key Issuance
Payment Collection
Guest Registration
Conflict Resolution
Time Management .
Staff Training
Staff Scheduling
Front Office Management Verbal and Written
Communication
Data Entry Office Organization
JOB RESPONSIBILITIES
Use upselling techniques to maximize room rates Register guests into the hotel in a prompt and courteous manner
Prepare for group check in and out and VIP arrivals
Process customer payments according to established policies and procedures
• Respond to guest requests promptly, promote hotel service0s, and provide guests with information such as local attractions and directions Resolve minor guest complaints to the satisfaction of the
customer or inform supervisor of major problems,
complaints, or unhappy guests • Ability to stand and work in confined spaces for long
periods of time. Answering phones in a professional and courteous
manner
Other duties as assigned
EDUCATION
Metropolitan State University
of Denver Denver, CO
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