Customer Service Data Entry

Kelly Gill

Fresno, California, United States ************@*****.*** 480-***-**** https://www.linkedin.com/in/kellygill280/ EXPERIENCE

Inside Sales

• Developed and grew a social media page to help market and acquire leads for a company project.

•Recruited potential leads to qualify them for project demonstration through cold calls.

• Utilized Salesforce CRM to organize leads and clients, track progress, and measure success.

• Employed strategies for emailing and maintaining client rapport. Barista

• Demonstrated knowledge of coffee, tea, and espresso preparation, customer service, and sales.

• Maintained customer retention by creating an environment of friendly customer service and excellent drink preparation.

• Maximized every sales opportunity by upselling on orders. SKILLS

Inside Sales: Cold Calling, Lead Qualification, Salesforce CRM, Data Entry, Social Media Platforms, Office 365/Microsoft365, Google G Suite Marketing: Social Media, Mobile Advertising, Layout & Design, Interpersonal Skills, Basic Marketing KPI, Making and Use Brand Kits, Headline Writing & SEO, Market Segmentation

Front End Web Development: HTML, CSS

PROJECTS

CoTeacher

Bitwise Workforce Training • September 2022 -October 2022

• Worked closely with the instructor to arrange and deliver lessons.

• Led lessons and delegated instructions to students.

• Supported and counseled students in 1:1 issues with class material.

• Observed and assessed student performance and kept thorough records of progress. Volunteer Speaker

Bitwise Workforce Training • July 2022 - July 2022

• Volunteered to speak at an event to encourage and motivate incoming students.

• Shared personal story and experiences about being a woman in tech.

• Answered personal and professional questions for students. Black Box Testing

Tatstat • July 2022 - July 2022

• Guided the Tatstat brand's growth by providing feedback during blackbox testing.

• Examined the apps software and features to determine functionality.

• Recorded bugs and submitted product feedback to developers. Wellness Wednesday Leader

Alpha Works LLC • June 2021 - January 2022

• Created and lead an inclusive space for people to gather and learn about wellness practices to live more peacefully and mindfully.

• Guided groups through various breathing exercises/techniques, meditations, stretching, and exercise.

• Shared further resources to encourage exploration on topics at deeper levels. CERTIFICATIONS

Inside Sales Person

Alpha Works LLC • 2022

Certified in the knowledge and application of inside sales. Leadership Fundamentals

LinkedIn • 2021

Prepared to practice empathy and build connections to make customers feel about in order to create rapport. Empathy for Customer Service Professionals

LinkedIn • 2021

Learned about how practicing empathy and building a connection makes customers feel cared about and creates rapport. Alpha Works LLC June 2021 - Present, Fresno CA

Popping Avenue November 2019 - March 2020, Fresno CA N/A

N/A

COURSEWORK

Online Marketing

Bitwise Ventures • 2022 • Basic Marketing KPI, Making and Using Brand Kits, Headline Writing & SEO, and Market Segmentation Acquired marketing skills in an 8-week course designed by the Director of Bitwise Ventures Growth Marketing. Websites for beginners

Geekwise Academy • 2021 • HTML & CSS

Learned front-end development for creating a website. Mobile Friendly

Geekwise Academy • 2021 • Responsive Web Concepts, CSS Frameworks Competent in creating responsive web concepts, CSS frameworks, and advanced layout techniques with Flexbox. EDUCATION

Diploma

Paradise Valley High School • Phoenix, AZ • 2018 • 3.8

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