Assistant Service Customer

DH Daniel Harrell

Forney, TX - Texas ***** 469-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS Dependability and Honesty

Verbal and Written

Communication

Traffic Laws and Regulations

Attention to Detail

Reading Comprehension

Warranty Processing

Call Documentation

Responding to Difficult Customers

Understanding Customer Needs

Estimating Repair Cost

Upbeat and Positive Personality

Building Customer Trust and

Loyalty

Providing Feedback

Accurate Estimates

Available Parts Inventorying

Upselling Products and Services

WORK HISTORY DOOR DASH DELIVERY DRIVER 09/2019 to CURRENT Door Dash Forney, TX

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Contacted customers prior to delivery to confirm and coordinate delivery times.

ASSISTANT SERVICE MANAGER/SERVICE ADVISOR 10/2020 to 09/2021 Christian Brothers Automotive Corporation Dallas, TX Worked with clients to improve life choices and maximize benefits of programs.

Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Educated potential participants on available services and processes to engage in program.

Resolved customer complaints and maintained clean and tidy checkout area.

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store. Maintained customer satisfaction with quick and professional handling of product returns.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift. Maintained reports of transactions and greeted customers when entering and leaving establishment.

Greeted and registered customers requiring service and directed automobiles to service garage.

Accurately diagnosed and recorded service needs on work orders and provided details to technicians.

Used Tekemetric Software computer system to enter customer information, create service records, order parts and develop cost estimations.

Verified warranty plans and coverage and uncovered hidden warranties. Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

ASSISTANT MANAGER 10/2006 to 01/2020

Kwik Kar Oil And Lube Dallas, Texas

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Increased sales revenues by promoting complementary products and educating customers about store promotions.

Increased sales by driving operational efficiencies and building excellent customer rapport.

EDUCATION Associtates Automotive Technology 05/2000 Lincoln Technical Institute, Grand Prairie, TX

High School Diploma 06/1995

Mesquite High School, Mesquite, TX

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