Phlebotomy

Da’ Techa Johnson

**************@*****.***

***** ****** ***** ********, ******** 60443

Mobile: 708-***-****

Attributes: Proven leader, change agent, business and interpersonal savvy, flexible, results driven, tremendous work ethic, excellent communication, analytical and organizational skills.

15 years in the Health Care Industry with a focus on Phlebotomy; Management exp.

Compliance Focused ; Sensitivity to Confidentiality and Client Satisfaction Education

Nursing Assistant Certification, Samland Institute of Allied Health, 2005 Phlebotomy Training Certificate, Samland Institute of Allied Health, 2005 Professional Experience

Rush University Medical Center

Clinical Research Assistant Chicago,IL

March 2017- Present

• Scheduled research participants for trial-related activities by research protocol.

• Collected data via in-person and/or telephone interviews with clinic patients, participants and caregivers.

• Administered and scored an assortment of neuropsychological, lifestyle and physical function test with patients, participants and caregivers.

• Reviews patients charts to determine eligibility status according to research protocol.

• Obtain store and ship biological specimens according to research protocol. Which include drawing blood and collecting additional specimens as necessary.

• Enter data into electronic forms/and or web based applications, checking for completeness and accuracy. Advocate Healthcare Chicago, IL

PHLEBOTOMY LAB TECHNICIAN July 2012 – Feb 2017

• Collects blood specimens from patients in accordance with accepted laboratory standards and policies and procedures in order to ensure optimal specimen integrity and accurate test results.

• Maintains and stocks the work area.

• Triages and processes specimen efficiently and accurately according to policy and procedure.

• Performs glucose and template bleeding time tests according to established procedures.

• Maintain a safe and professional environment.

• Performs both clinical and forensic specimen collection and processing duties following established policies and procedures.

• Maintains required records and documentation.

Community Healthnet Gary, IN

ASSISTANT SUPERVISORY PHLEBOTOMY LAB TECHNICIAN Oct 10 – July 12

• Oversaw operations and ensured accuracy and efficiency in customer service and vendor relations and compliance.

• Oversaw and managed phlebotomists that worked with a patient service center or client office setting; Responsible for performance management, disciplinary action, interviewing, new hire orientation, terminations, and time and attendance of up to 20-25 direct reports.

• Greeted customers appropriately. Treated all customers in a courteous manner.

• Ensured all field phlebotomy and specimens were collected accurately and on time; Collected specimens according to established procedures.

• Responsible for completing requisitions accurately.

• Called clients to confirm handwritten orders, verified test(s) ordered, obtained accurate billing information, i.e. Diagnosis codes, UPIN information, etc.; Researched test/client information utilizing lab computer system or Directory of Service; Labeled, centrifuge, split, and freeze specimens as required by test order; Packaged specimens for transport.

Da’ Techa Johnson (cont. page 2)

• Maintained required records and documentation; Read, understood and complied with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual);b Maintains all appropriate PSC/Phlebotomy logs; Assisted with compilation of monthly statistics and data; Submitted data on time monthly.

• Performed and supervised clerical duties, i.e. filing, faxing, preparing mail; Submitted accurate time and travel logs as directed by management and on time; Demonstrated organizational commitment; Made sure staff adhered to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.

Swedish Covenant Hospital Chicago, IL

PROMOTION- SENIOR PHLEBOTOMY SERVICE TECHNICIAN June 07- Jan 10

• Interacted with all patients and their families in a pleasant, efficient and cooperative manner, exhibiting sensitivity to cultural differences. Performed blood collections in a safe, accurate and professional manner on all age groups and degrees of difficulty. Monitored patients for unexpected reactions and responds to emergency situations as required. Identified, troubleshot and resolved problems. Provided a variety of other services including but not limited to answering the telephone, sweat sodium collection, throat culture collection, glucose tolerance testing and waived laboratory testing. Responsible for specimen receipt, assessment, and pre-analytical processing services per written policies and procedures.

• Provided training and guidance to Junior technicians; Made recommendations for hiring. Swedish Covenant Hospital Chicago, IL

PHLEBOTOMY SERVICE TECHNICIAN Mar 05- Jun 07

• Obtained laboratory specimens and performed EKGs and selected Near Patient Tests (i.e., Bleeding Times.); Performed responsibilities with consideration for patients which may include: infants, children, adolescents, adults and geriatrics.

• Performs computer and clerical functions accurately to ensure accurate test ordering and reporting of patient results.

• Reviewed, followed and understood established laboratory quality assurance and quality control procedures.

• Performed and documented maintenance and troubleshooting procedures on laboratory equipment, barcode and Clinipac printers to ensure proper operation.

• Complied with laboratory Safety and Infection Control policies to ensure a safe work environment. Dot’s Health and Wellness Spa Chicago, IL

OFFICE MANAGER Apr 01 – Mar 2005

• Built, motivated and lead a high-performing team that genuinely cared about the health and wellness of every customer;Lead staff to achieve financial, operational and customer service goals; Coached employees on customer service best practices, sales techniques, clinic policy and procedures.

• Ensured clinic systems, processes and policies were followed consistently.

• Served as a role-model for staff, providing training, guidance and confident leadership;Responsible for operations, sales, service and staffing.

• Administration - Administrative and HR duties including payroll, schedules, hiring, reviews, goal

• implementation and attainment.

• Inventory and Procurement.

• Sanitation and Compliance focus.

• Greeted customers; Set appointments.

• Health and Wellness workshops; Marketing.

Seaway National Bank Chicago, IL

MASTER DATA COORDINATOR January 96 – April 01

• Assigned batch work to posters and maintain batch control log; Identified any skipped checks from the unapplied checks report; Assigned the item to the appropriate employee, and follow-up to ensure item was corrected; Responsible for contacting their respective Lockbox Bank Representative when images were missing from efile clerk; Completed research for assigned team members, logged error in spreadsheet and forwarded to Posting Supervisors who reviewed with the team member; Returned completed request with detailed information to the Collections Department; Responsible for training new team members; Processed assigned special handling accounts, and unapplied payments.

• Complied with federal, state, and company policies, procedures, and regulations; Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software; Classified, recorded, and summarized numerical and financial data in order to compile and keep financial records, using journals and ledgers or computers; Calculated, prepared, and issued bills, invoices, account statements, and other financial Da’ Techa Johnson (cont. page 2)

statements according to established procedures; Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses; Accessed computerized financial information to answer general questions as well as those related to specific accounts.

• Data entry; Completed and ensured account reconcilement outages were identified daily and cleared timely; Reconciled accounts and statements.

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