Delivery Manager Program

Wonda Ross

Traverse City, Michigan

***********@*****.*** * https://www.linkedin.com/in/wondaross/

Summary:

Subject Matter Expert (SME) in Human Capital Management (HCM) and Enterprise Resource Planning (ERP) senior management in:

Oracle Cloud Fusion HCM (Core HR, Payroll, Absence Management, Benefits, Compensation, and Talent Management)

PeopleSoft HCM 9.2 & prior versions (Core HR, Payroll, Benefits, Benefits Administration, Time & Labor, ESS, MSS, ePay, eRecruit (Talent Acquisition Management & Candidate Gateway), eBenefits, eCompensation, eDevelopment, & ePerformance

Workday Cloud Delivery Services (CDS) and Application Managed Services (AMS) including Core HCM, Payroll, Compensation, Absence Management, Time Tracking, Benefits,

Recruiting/Talent Management, Total Rewards

ADP Workforce NOW & Vantage

Infor (LAWSON) GHR

Kronos Workforce Ready & Dimensions

PROFESSIONAL WORK EXPERIENCE

Senior HCM Manager/Director

August 2020 –present

Traverse City, Michigan

In this role, I managed and supported modules that included HR, Payroll, Benefits Administration, Base Benefits, Learning Management, eProfile, ePerformance, (TAM) Talent Acquisition Management, Recruiting, Life Events, and various customizations from PeopleSoft Legacy System 9.2 to Oracle Fusion HCM for a major healthcare client

Responsible for overseeing the migration of legacy HCM (PeopleSoft 9.2) to Oracle Fusion HCM Oversaw the integration of Oracle ERP Cloud with other third-party (on-prem and cloud hosted) systems, and services providers, data conversion from legacy systems, and data warehousing solution for legacy/archived data reporting

• Identify and mitigated any risks throughout the project and produced deliverables at every phase of the

software implementation lifecycle

• Produced fit/gap documents and lead sessions

• Planned project plan with informative dates and structure

• Migrated over 90,000 employees for Payroll, HCM and Compensation across 16 different Payrolls

• Weekly status meeting decks produced

• Presented daily huddles for testing progress and tracking

• Wrote configuration documentation which led to customer saving over $15 million

• Lead teams for final documentation

• Created and reviewed test scripts, identified defects, tracked, and helped to resolve during testing

• Enlisted with Training Team to help developed training materials

•Used Microsoft Teams and Share Point for meetings and documents

• Worked closely with developers and other cross-functional teams which included over 110+ employees

• Presented Knowledge Transfer to client from end-user to C-Level Executives resulting in savings of

over 50% of normal costings

• Knowledge Transfer to client by documentation and 1:1 session

Senior HCM Program Manager/Delivery Manager

Contracts & Proposal SME

May 2016 – August 2020

PJML Technologies, Sterling Heights, Michigan

Provided subject matter expert consulting and support services for large scale Oracle Cloud Fusion HCM, PeopleSoft HCM, Infor GHR, Workday HCM, ADP Workforce NOW and Kronos Workforce Ready as well as financial projects for consulting companies, major corporations, and public sector clients. This included:

•Oversight of any ongoing project implementation plans or program/portfolio consisting of

multiple $4m to $500m+ projects including management of all project tasks, project cost, schedule, and setting productivity benchmarks to enable teams to produce timely deliverables

•Oracle Cloud Fusion HCM Sponsor driving adoption of Cloud technology and helping

migrate business applications from on-premise to the SaaS Cloud applications

•Oracle Cloud Program Manager responsible for oversight of program budget, staffing plans,

subcontractors, project scheduling and project planning, project billing

•Oracle Cloud Governance Board Executive Leader for Digital Transformation and Change

Control coordinating with C-Suite, Oracle, Oracle Cloud Fusion Implementation Partner, Subcontractors, & Offshore Resources

Oracle Cloud PMO leader establishing a matrix management organization for 15 business

units, 600 human resources professionals, 150 project team members including 100 employees, 25 consultants, and 25 contractors

Manage a team of Cloud HCM 6 Functional Leads and up to 24 Consultants, both remotely

and while on-site with clients and managed full lifecycle Cloud HCM (Fusion) Implementations while using Oracle’s OUM for Cloud methodology

Manager-Global Payroll and Finance Operations

January 2016 – May 2016

Verizon Communications, Lake Mary, Florida

Managed multiple projects for the migration from PeopleSoft HCM to Infor HCM. Managed several payroll teams and groups located in multiple countries in a large global environment. Other responsibilities included:

• Conducting project management consulting services that brought oversight and technical and functional direction for various customer payroll systems

• Developing work plans and schedules, tracking project milestones, conducting risk analysis, and delivering services to end-user communities utilizing Agile Methodology and Jira Software

• Participating in the sales cycle to estimate efforts for services and convey the project expectation methodologies

• Developing and managing training projects and materials and delivered across multiple teams and groups within virtual settings

PeopleSoft HCM Manager

Delivery Manager/Contracts & Proposals SME

November 2013 – June 2015

IBM Corporation, Rocket Center, West Virginia

Lead, managed, deployed, and supported clients on PeopleSoft 9.x within Human Resources, Payroll, Position Management, Time and Labor, Profile Management, Employee Self Service, and Benefits implementations. This included providing Tier 2 and 3 application, technical, and production support for business owners, and project sponsors. Trained technical teams on the function and business requirements of the applications. Designed and delivered working solutions in compliance with Federal Government Regulations and Procedures. Other responsibilities included:

Management of PeopleSoft Implementations of North American Payroll, Global Payroll, Human Resources, Compensation, Base Benefits, Time and Labor interface, and Self-Service modules

Providing functional subject matter expertise in documenting current processes and providing recommendations on PeopleSoft business processes mapping and design; including providing expert knowledge in evaluating, designing configurations, and testing strategy of Human Resources, NA Payroll, Benefits, and Compensation modules

Provided functional expertise in configuring and testing Payroll for North America, and Self-Service functionality

Working closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective HCM solutions as an alternative to custom processes including creating functional requirements to support specific business processes and company policies

Lead and documented fit/gap analysis sessions, defined current business processes and designed future model using PeopleSoft delivered functionality and mapping company-specific business needs

Facilitated discussions on customizations and third-party vendor selection to integrate core PeopleSoft functionality: provided recommendations on pay cycle definitions, regulatory reporting, and time and attendance system review; provided input and mapping definition for payroll data conversions and defined functional security permission lists and roles assigned to multiple levels of users including Global super users

Senior Technology Project Manager

June 2011 – June 2012

Genesis10/Bank of America Corporation, Troy, Michigan

Managed multiple projects for Bank of America Network Device Windows 7 implementation on multiple platforms geographically dispersed in ERP environments. Other responsibilities included:

Providing global project management expertise with oversight of mission-critical projects that included working with managers and project teams in various countries including Japan, China, Europe, India, and others. This included developing the project scope, plans, and resource requirements; driving projects to completion by managing schedules, risks, and migration plans; and maintaining project detail via the SharePoint sites

Leading and consulting on project financial forecasting and reporting, and managing geographically distributed resources to the customers

Senior ERP Program Director & Business Development Partner

November 2000-June 2011

Peak Performance, East Providence, Rhode Island

Managed and directed all projects for the PeopleSoft implementations utilizing the (SDLC) Software Development Lifecycle, and Project Management Body of Knowledge methodologies. Managed PeopleSoft and Oracle applications including other related hardware infrastructures and software applications.

• Managed and oversaw the roles and responsibilities of up to 65 PeopleSoft Team members: Project Managers, Database Administrators, Functional/Technical Consultants, Application Developers, and Senior Business Systems Analysts, implementing/upgrading (HCM) Human Capital Management 9.x (ePerformance, eProfile, ePay, eBenefits, eDevelopment, and eTime, eRecruit (Talent Acquisition Manager and Candidate Gateway) in a Healthcare Industry. Designed project objectives and deliverables included in Project’s (WBS) Work Breakdown Structure while assisting with budgets of up to over $200m

• Directed, managed, and assigned work and priorities to cross-functional PeopleSoft Teams of 55 Consultants in eight departments supported and maintained Portfolio Level Governance control procedures for managing portfolio-wide initiatives such as resource utilization, financials, and portfolio development and maintenance

• Managed the development of large multifarious Data Warehousing solutions and database reporting systems for clients and operation administration utilizing SQL, Oracle, and Crystal Reports

• Conducted training plans and materials to improve the skill level and capabilities of project managers within the project portfolio

• Produced portfolio level reporting to ensure projects progress against key criteria such as cost, schedule, risks, issues, and benefits were accurately reflected and presented those reports and presentations to C-level executives, technical staff, external clients, and vendors

• Enforced project management methodologies to ensure a consistent approach to project delivery

• Directed and implemented PeopleSoft Projects in pioneer corporations with extensive experience and knowledge in the following fields: ERP Solutions (Supply Chain Management, Financial, Human Resources, Distributions, Accounting, Data Warehousing, and Manufacturing)

Architectural Consultant/ Pre-Sales Consultant

Contracts & Proposal SME

July 1999-October 2000

Unisys Corporation, Plymouth, Michigan

Managed and assisted the portfolio sales executives, sales managers, and directors on all assigned PeopleSoft clients and related projects. Planned, installed, and implemented guidance, direction, and PeopleSoft training to the department’s support teams up to the operation of over 50 sales executives within the North East Region utilizing extensive project management methodologies and principles. Participated in sales quotas and goals to meet sales expectations.

Accomplishments: Acquired sales over $227 million for PeopleSoft (HRMS) Human Resource Management System.

EDUCATION

Master of Business Administration - University of Dallas Irving, Texas (currently pursuing)

Bachelor of Science, Computer Science, - Southern A & M University Baton Rouge, Louisiana

SKILLS AND TRAINING

Computer Skills Hardware and Software include:

Windows - 1998, 2000, NT, XP, Vista, and Window 7, 8, and 10

Microsoft Project 2007, 2010, 2013, 2016

Microsoft Office Professional - Word, PowerPoint, Outlook, Access, SharePoint, and Excel 2007, 2010, 2013, 2016

Agile Project Management Tools and Techniques, Jira Software

PMBOK - Project Management Body of Knowledge

PMM Project Management Methodology

OUM, RUP, AIM, COMPASS Methodology

ORACLE Cloud Fusion HCM (Core HR, Payroll, Time & Labor, Absence Management, Benefits, Compensation, and Talent Management)

ORACLE (Human Resources, Oracle Financials, Oracle Reports) SQL, PL/SQL

PEOPLESOFT - HCM HUMAN CAPITAL MANAGEMENT - ePerformance, eCompensation, eProfile, ePay, eBenefits, eDevelopment, eTime, eRecruit (Talent Acquisition Manager and Candidate Gateway) ESS, MSS

PEOPLESOFT - HRMS HUMAN RESOURCE MANAGEMENT SYSTEM - Human Resources, Payroll,

Based Benefits, Benefits Administration, Absence Management, Time and Labor, and Pension Administration

WORKDAY Cloud Delivery Services (CDS) and Application Managed Services (AMS) including Core HCM, Payroll, Compensation, Absence Management, Time Tracking, Benefits, Recruiting/Talent Management

Infor HCM Human Capital Management (Core HR, Payroll, Time and Attendance, Absence Management, Benefits)

Certifications:

PeopleSoft HRMS Certification - PeopleSoft (HRMS) Human Resource Management System

Certification: Payroll and Time and Labor

(PMP) Project Management Professional Certification - (pursuing)

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