Front Desk Room Attendant
Resume:
Jezebel M. Intog
Sagkahan, kalipayan **-B Tacloban city
Tacloban City 6500
***************@*****.***
PROFESSIONAL SUMMARY
Hotel Operations focused on driving company growth and revenue in high and in competitive climates. Flexible and problem solver with a positive attitude. Excellent as a housekeeper and a waiter in seeking a position with any hotel that suit all my objectives. Fast learning, enthusiastic and eager to be part of a customer service-orientated team. Experienced in housekeeping, food and beverages professional with strong leadership and relationship-building skills.
Skills
Efficient
Computer knowledge
Service-orientated
Front desk experience
Hospitality background
Resort experience
Hotel operations and management
Food and beverage services
Work History
January 2019 – April 2019 F and B- Waiter, server Leyte Park Resort Hotel
Tacloban city
As a waiter I do a very good job and services to my costumers. By following rules and regulation in restaurants, taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant history and their specialties and by respecting them, Listening, talking politely and giving what they wanted. In General I provide a excellent service to ensure their satisfaction.
January 2019- April 2019 Hotel- Room attendant, housekeeper Leyte Park
Resort Hotel Tacloban city
As a housekeeper:
Updated team members about changes in hotel products, services, pricing and policies.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Resolved service-related problems in a timely manner.
Greeted and welcomed all hotel guests with a smile.
Developed departmental objectives, work schedules, budgets and policies.
Collaborated with maintenance and housekeeping to maintain the cleanliness and orderliness of hotel accommodation.
Escorted guests to their assigned rooms, including transporting their luggage.
Accommodated guests’ requests.
October 2018- January 2019 Front desk Clerk Lnu house
Tacloban city
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Greeted and welcomed all hotel guests with a smile.
Accommodated guests’ requests.
Processed manual reservations
Executed an average of 3 prompt wake-up calls each morning.
Developed departmental objectives, work schedules, budgets and policies.
Verified that personal and payment information on guest accounts was accurate and complete.
Collaborated with maintenance and housekeeping to maintain the cleanliness of hotel.
Resolved service-related problems in a timely manner.
Reviewed account information and charges with guests during check-out.
September 2019-March2020 Cashier/Gaming attendant
Dohera Hotel, Cebu City
Welcome all player playing in casino.
Give guidance, assistance to newly player and answer all the inquires.
Handling only Cash.
Cleaning all around the area.
Serving food and drinks.
OFFICE STAFF CREDIT AND COLLECTION
November 2021- July 2021
More on paperworks
Counting Cash
Cashier
EDUCATIONAL BACKGROUND
2010-2011 Primary
Sapang Dalaga elementary school- Sapang Dalaga Missamis Occidental
2015-2016 Secondary
San Miguel National High school- San Miguel Leyte
Bachelor of Science in Hotel and Restaurant Management
2018-2019 Leyte Normal University- Tacloban City
CERTIFICATES
NCll- Food and Beverage
Leyte park Hotel Resort Training certificate
Reading books, Watching Tv, traveling, eating, bonding with friends and families and cooking.
Sometimes I love to read books, watching Television in my free time with my family and friends. Traveling is what I like the most, new surroundings, new people, new environment can refresh my mind and give me rel okaxation. Bonding friends and family that includes the following: Swimming, adventure, hiking and cooking.
Contact this candidate