Customer Service Assistant Manager
Resume:
LaQuanna Morris
**** ******* **., **********, *********, 71108, US + 318-***-**** + **********.**@*****.***
PROFESSIONAL SUMMARY
Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
Customer-focused Sales Representative with [Number] years of experience solving problems for clients.
Always looking for new ways to increase revenue and improve customer satisfaction.
‘Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
SKILLS
© Budgets © Team Leadership
© Debugging proficiency © Project management
© Data analysis © Team management
© Process improvement ¢ Team building
© Problem resolution
EDUCATION
GED - 2006
Woodlawn High School - Shreveport, LA
Cosmetology - Some college (No degree)
Blue Cliff College - Lafayette - Lafayette, LA
WORK HISTORY
Apparel Manager - February, 2018 to Present
Walmart Supercenter - Shreveport, LA.
Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer,
© Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
© Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
Assistant manager - February, 2019 to September, 2021
Rainbow Shops - Shreveport, LA
© Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain
top-quality employees.
I'm in charge of order and inventory management.
© Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
© I'm in charge of reporting employee hours to the payroll department.
Cashier - March, 2006 to October, 2017
Southern Classic Chicken - Shreveport, LA
© Credit cards, checks, gift cards, and coupons were all processed by me.
Educated customers about [Type] promotions to increase sales.
© Immediately informed the manager of any accidents, injuries, or unsafe working conditions
© Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
CERTIFICATIONS
© Certified Protection Officer (CPO)
© Project Management Professional (PMP)
© Certified Associate in Project Management (CAPM)
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