Customer Service District Manager

Award-winning management leader with a consistent, proven track record of exceeding company goals.

Able to identify, develop, train and motivate new talent to perform to their maximum potential. Exceptional organizational and planning skills; adaptable and tenacious; enjoy new challenges.

Top line sales and expense control driven with focus on bottom line profits, and customer service principles.

Solid time management, attention to detail, including working well on deadline.

Customer Service

Operations Management

Human Resources/Training

Profit and Loss & Expense Control

Inventory Control

Interviewing & Hiring

Coaching & Counseling

Loss Prevention/Legal Issues

Driving Sales

Store Standards/Merchandising

Policies & Procedures

Project Management

Managed the operations, customer service, profitability, and human resources of fifteen (15) stores in six

(6) states with a combined total of $45 million in annual sales.

Experienced leading, training and coaching team members to maximize their potential and excel; supervising fifty (50) managers responsible for up to two hundred (200) sales associates at any time.

Traveled extensively and administered operational reviews, store standards assessments, recruiting, training, evaluations, merchandise assortment for individual stores.

Opened stores throughout the United States including the Commonwealth of Puerto Rico from location selection, merchandise assortment, interviewing, hiring, training, community involvement.

Held quarterly manager meetings emphasizing human resources, training, customer service, loss prevention, store standards, expense control and profit and loss.

Bachelor of Science (BS) Business Management

Phillips University, Enid OK Graduated Cum Laude

Loves Country Stores

District Manager (Oct. 1988-June 1993)

I managed two separate locations in the Oklahoma City area. I was responsible for human resources and operations of travel stops located on interstate highways in Oklahoma. I was promoted from General Manger to District Manager of multiple convenience store locations in Northeastern Oklahoma. I gained valuable multi-unit management experience and restaurant experience.

Shoe Carnival

Regional Manager (March 1994-Aug. 2017)

Fostered and grew relationships with store managers, team members, and customers including serving as

a key mentor and coach. We set profitability records throughout my region by delivering outstanding customer service, managing sales performance/inventory levels, and Profit and Loss execution. I managed stores in multiple states including Texas, Oklahoma, Arkansas, Kansas, Missouri, and Colorado.

Year after year I maintained double digit sales growth, and excellent bottom line profitability,

high employee retention, maintained a .25% inventory shrink, 95% secret shopper score resulting in being honored as “Regional Manager of the Year” and various other awards.

Led the Springfield, Missouri store to the second largest volume unit and most profitable store in the company.

Doubled annual sales of the Amarillo, Texas store, from $2.5 million to more than $5 million, by identifying and correcting issues with ordering, in stocks, training and customer service.

Grew sales and profitability throughout my region- for example the two Tulsa stores and the store in Owasso, Oklahoma opened in 2000 and did a combined annual volume of $4 million, today they generate over $9 million annually and are in the top ten cities in the company in bottom line profits.

Love’s Country Stores

Operations Manager (October 2018-October 2019)

Manage the operations of a travel stop that supplies 800,000 gallons of diesel fuel and gasoline on a monthly basis to travelers and the truck driving industry. Responsible for twenty-five employees including a restaurant staff. Hiring, coaching, and training employees is a must. Inventory management and loss prevention are components of this position

GPM Investments

District Manager (November 2019- July 2020)

Responsible for customer service, top line sales, expense control, bottom line profits, hiring, training, and human resources for ten convenience stores in Northeastern Oklahoma. Travel extensively throughout the district overseeing operations. I ensure compliance to all company policies and guidelines.

America's Car- Mart

Manager (March 2021-Present)

Customer service is paramount in this role. Responsibilities are sales, financing, inventory repairs, inventory maintenance, repairs of customer vehicles, collections, and repossessions.

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