Customer Service Sales Representative

Safa Aboudaoud

************@*****.*** - 512-***-****

skills

-Customer service-oriented

-Product and service expertise

-Systems analysis

-Excellent communication

-PC & MS Office proficient

-Software testing and training

-Help desk

-Quality assurance

-Salesforce

-Analytical and diagnostic skills

Education

Bachelor of Science in Mechanical Engineering Technology May 2020 Texas State University, San Marcos, TX

Experience

Body Shop Manager - Image Auto Body (Pflugerville, TX) May 2016 - Nov 2020

● Estimated automobile repair time accurately, scheduling jobs according to shop capacity.

● Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations

● Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets

● Communicated effectively with insurance companies, documenting in detail each process of repair

● Hired and trained technicians monitoring and evaluating job performance Human Resources Generalist - Sales, Service, and Aftermarket- Daikin ( Houston, Tx) Nov 2020 - June 2021

● Support Service and Sales Leadership with growing their business

● Drives the talent strategy to attract, retain, and develop new employees in our rapidly growing business

● Interview and select employees to fill vacant positions

● Administer performance review program to ensure effectiveness, compliance, and equity within organization

Inside Sales Representative - GetSales (Remote) July 2021- Sept 2022

● Communicated sales promotions to customers to grow average customer account size by 10%.

● Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.

● Contacted new and existing customers to discuss how their needs could be met with specific products and services.

● Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

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