Quality Manager Branch

JOHN W. FAULKNER

765-***-**** ***********@*****.*** Dunkirk, IN

PROFESSIONAL SUMMARY

Diligent Quality Manager with 9 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Quality Management professional with successful career delivering efficiency and standardization and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. SKILLS

• Quality Control Programs

• Performance of QAV reviews

• Control plans and FMEA creation and review

• LPA audits

• Preparation of OEM resolution documents (5P and 8D)

• Teamwork and collaboration skills

• Problem-solving skills

WORK EXPERIENCE

FCC Indiana, Portland, IN February 2014 – Present

Assistant Quality Manager

● Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

● Improved quality processes for increased efficiency and effectiveness.

● Updated quality control standards, methods, and procedures to meet compliance requirements.

● Increased customer satisfaction through adherence to quality standards and customer requirements.

● Managed and archived quality documentation and participated in internal and external quality audits.

● Collaborated with contract representatives and oversaw quality control implementations and reporting.

● Wrote and implemented new rework procedures to standardize processes and streamline workflow.

● Evaluated quality problems and performed action to identify and resolve issues.

● Developed and deployed production control plans and created work instructions and procedures. Pacesetter Bank, Dunkirk, IN June 1994 - January 2014 Branch Manager

• Maintained friendly and professional customer interactions.

• Assessed employee performance and developed improvement plans.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Engaged employees in business processes with positive motivational techniques.

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

• Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

• Recommended loan approvals and denials based on customer loan application reviews.

• Identified and capitalized on community business opportunities with effective networking.

• Developed prospects for new loans though weekly cold calling.

• Submitted loan applications to loan underwriter for verification and recommendation.

• Reviewed and edited loan agreements to promote efficiency and accuracy.

• Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.

• Evaluated applications against outline specifications to approve, reject or recommend adjustments files.

EDUCATION

Indiana University, Kelley School of Business, Bloomington, IN September 1990 – May 1994 Bachelor of Science in Marketing

• Dean’s List

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