Sales Associate Assistant Manager

Amanda Nicole Necaise

**** ******** ******* *** #***, Columbus, OH, 43228 * 409-***-**** * **************@*****.***

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with ten+ years of experience, including five years in management. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

EXPERIENCE

Harris Opticians 10/21 to 08/22 Optician- Columbus, OH

Interpreting the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists

Advising patients on frame weights, materials, styles, and colors

Recommending lenses, coatings, and frames to suit customers’ needs

Measuring customers to determine suitable types and styles of frames

Adjusting frames so they fit properly

Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications

Making sure that orders for glasses and contact lenses have been processed accurately

Making sure that orders are being checked in at the office or delivered to patients if required

Learning how to cut lenses to fit in glasses frames

Strong communication skills and the ability to explain technical information clearly to patients

The ability to work effectively and efficiently as a part of a team

MyEyeDr 05/17 to 08/21 General Manager-Jefferson, LA

●Managed adjustments of spectacles and frame styling

●Administered optical lens and frame sales, ensured insurance billing, and computed all charges and credits.

●Generated daily and monthly financial reports and ensured sending recalls and patient statements monthly.

●Assisted patients to select eyewear; insert and remove contact lenses; and processed custom optical product orders.

●Maintained telephone etiquette; greeted patients & responded to their queries; scheduled appointments, making sure each was accurate; resolved unforeseen issues; and called or emailed customers to keep them informed on status of their order

●Verified/submitted insurance information/coverage

●Inventoried, reconciled and ordered frames/lenses

●Scheduling associates to have office covered

●Interview and Hire new associates

●Helped with training new hires in multiple positions

Samsonite 11/16 to 02/18 Assistant Manager-New Orleans, LA

●Ensuring company policies are followed and Optimizing profits by controlling costs

●Hiring, training and developing new employees.

●Resolving customer issues to their overall satisfaction and assisting customers whenever necessary

●Maintaining an overall management style that follows company best practices.

●Preparing and presenting employee reviews.

●Working closely with the store manager to lead staff.

●Overseeing retail inventory.

●Organizing employee schedule.

●Taking disciplinary action when necessary.

●Motivating employees and ensuring a focus on the mission.

●Maintaining merchandise and a visual plan.

●Completing tasks assigned by the general manager accurately and efficiently.

Kay Jewelers 11/15 to 02/17 Sales Associate-New Orleans, LA

●Responsible for opening and closing registers, register management of POS system and merchandise returns.

●Placed special merchandise orders for customers.

●Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers.

●Worked as a team member to provide the highest level of service to customers.

●Verified that all merchandising standards were maintained on a daily basis.

●Provided team training to future Kay Jewelers team members.

●Effectively able to multi-task numerous responsibilities with minimal supervision

●Managed administrative work through filing, inventory, customer follow-up and familiarizing myself with Fine Jewelry and company policies.

Sunglass Warehouse _ 05/14 to 11/15 Assistant Manager-New Orleans, LA

●Maintained personal sales goals

●Answered customer questions and addressed problems and complaints in person and via phone

●Open and close store which included cash drawer and bank deposits

●Help customers select products that fit personal needs

●Processed shipments and maintained organized stock shelves

●Conducted staff meetings each month involving staff concerns and offer constructive feedback to others

Sally Beauty Supply _ 06/13 to 05/14_Assistant Manager – Destin, FL

●Analyzed and determined daily sales goals, defined by individual product categories

●Monitored daily sales activity hourly, motivated and coached associates to achieve their individual sales goals

●Assisted with the processing of merchandise, from receiving through placement on the sales floor

●Assisted in allocating and monitoring payroll hours versus sales generated

●Executed training material related to new Beauty product launches

●Prepared and implemented all procedures related to backroom inventory and under stock preparation of Beauty product

●Consistently achieved and exceeded individual and store sales goals

Education: Warren Highschool --- Warren, TX --- Graduated May of 2011

Skills: Communication, Management, Adaptability, Teamwork, Problem Solving, Organization, Customer Service, Scheduling

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