Customer Service Worker

AEJA “AIKO” KIM

Boulder City, NV 725-***-**** **********@*****.***

SUMMARY

Customer service experience with over 10 years working at the travel, tourism industry and restaurants in fast-paced and customer-focused environments.

EDUCATION

● College of Southern Nevada(3.9GPA): Associate of Applied Science Degree in Tourism, Convention and Event Planning

● Shitennoji University (Japan): Bachelor’s degree in Culture and Communication WORK EXPERIENCE

Server, The Sushi, Henderson, NV 11/2020-08/2022

• Ensured optimal guest experience by seating guests, taking and serving orders, and cleaning dining tables promptly and with a positive attitude.

• Consistently received tips above 20%.

• Trained new servers on customer service requirements, and proper food handling guidelines. Customer/Food Service Representative(seasonal), Yellowstone National Park Lodges, Yellowstone, WY 07/2020-10/2020

Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

Served guests in fast-paced environment with multitasking and managed time for optimal experience for each guest.

Resolved customers problems and complaints by clarifying the issue and explaining the best solution. Guest Service Worker, Lake Mead Cruises, Boulder City, NV 03/2020-06/2020

• Booked reservations, checked in passengers to boarding to cruises, and answered phone calls and emails. Event Assistant Representative (Internship), Fremont Street Experience, Las Vegas, NV 03/2020-03/2020

• Set up the event, ensured guests satisfaction and safety, resolved problems and questions with timely manner. Server, Spicy Tuna, Henderson, NV 01/2019-02/2020

• Managed orders and accompanying financial transactions using POS System.

Knowledgeably recommended menu items based on customers’ needs and preferences. Customer Service, Representative (seasonal), Grand Canyon Airlines/Helicopters 03/2018-10/2018

• Booked reservations, checked in customers, sold and upgraded tours and directed passengers to boarding for flights.

• Listening to customers’ concerns and handling complaints to meet their satisfaction. KNOWLEDGE, SKILLS, AND ABILITIES

● Microsoft Office and Outlook ● POS system. ●Computer Reservation Systems (CRS)- Axess, Alpro, Sabre

●57 WPM ●Bilingual (Japanese and English) ●CPR/AED certificate ●Food Handler Safety Card (Nevada)

●Alcohol Awareness Card ●Driver License (Nevada) ●Customer Service ●General Office Equipment