Administrative Assistant Customer Service

KARIMA OULARBI

*************@*******.** +1-571-***-**** Reston, VA 20191

Summary

Customer-oriented with proven relationship-building skills and significant background working with Citroen customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. Strategic-thinking Sales, customer service skills and Management Professional with 4 years of automobile company experience and over 4 years in administration department at the university. Skills

Sales expertise

Negotiation Tactics

Excellent communication skills

Customer service

Outgoing personality

Computer skills

Organizational

Creativity.

Teamwork Skills

Experience

Ashley Home Store Sterling, Virginia

Sales Representative

12/2021 – 05/2022

Sales Representative

Assisting customers as they shop for new products

Making product suggestions according to the wants and needs of customers.

Locating prospective customers, generating them into leads, and eventually converting them to customers.

Meeting or exceeding weekly, monthly, and quarterly sales quotas.

Using strong research skills and deep product or industry knowledge to answer any questions about the product .

Preparing and submitting weekly sales or inventory reports to management.

Keeping contact lists and following up with current customers to continue building relationships.

Continuously improve through feedback

University badji mokhtar sidi amar,

Annaba

Administrative Assistant

12/2016 – 04/2021

Administration Department

Answer phones and greet visitors

Schedule appointments and maintain calendars

Schedule and coordinate staff and other meetings

Prepare communications, such as memos, emails, invoices, reports and other correspondence

Write and edit documents from letters to reports and instructional documents

Create and maintain filing systems, both electronic and physical

organize different events related to national days, student events or education events (ex seminar).

Establish different technical and financial books of specifications according to the needs of the various departments

Plane the bid opening meeting and send invitations to members by email

Establish purchase orders and follow up the operation until payment of suppliers.

Groupe Derrouiche Annaba, Annaba

Commercial Advisor

08/2016 – 11/2016

Construction and public works company

Identified needs of customers promptly and efficiently.

Make field visits for customers

Determined objectives by observing consumers, collecting feedback surveys and then analyzing information.

conclude sales and follow up until notarial deed step

coordinate with the banks for the sales with bank credit

Manage receivable

Attend meetings and wrote reports outlining results to facilitate management decision making.

Manage complains and addressing concerns

Citroen annaba, Annaba

Sales Leader/Manager

12/2014 – 07/2016

Automobile company

Partnered with senior managers to develop and implement strategic sales and marketing plans.

Keep Informed of New Products and Services and inform the team.

Recruit, Train, and Coach the Sales Team

Delegate Tasks and Set Deadlines and sale targets

Motivate sales team

Prepare Sales Reports

Citroen Annaba, Annaba

Sales Administrative Assistant

12/2013 – 11/2014

Automobile company

Clerical Tasks

Organize Events

Support Reps and coordinate calendars, and assist with travel arrangements.

Train New Hires.

Work closely with sales manager to grow customer base through social media postings.

Submit vehicle registration files to customers

Make after-sales calls to evaluate customer satisfaction. Citroen Annaba, Annaba

Commercial Assistant

12/2012 – 11/2013

Automobile company

Greeting customers and offering assistance.

Recommending products to help customers.

Answering questions and addressing concerns.

manage customer complaints.

manage a client portfolio.

I ensure that I meet the objectives set by the sales manager.

Informing customers about sales, promotions and policies.

support costumers for the test drive.

Aligned commercial activities with strategic company goals by optimizing sales opportunities.

coordinate with other establishments (example insurance company)to carry out the sale operation and help the customer.

coordinate and collaborate with other services (delivery service, After sales )

Education and Training

University Badji Mokhtar annaba Annaba

Master's degree in Computer Science

07/2011

University Badji Mokhtar Annaba

Bachelor's degree in Computer science

07/2009

Languages

Hobbies And Interests

Design and Decoration

Modeling and Sewing

Cooking and Baking

Shopping

Contact this candidate