Michelle H. Gonzales

**** ******* ***** *** **

Las Vegas, Nevada. 89146

702-***-****

adtftp@r.postjobfree.com

Objective:

Seeking a position as a valued member of your company, where I can utilize my skills, energy, and talent for giving excellent administrative support and customer service; as well as allowing me to both further my skills and knowledge to acquire new abilities in the administrative field. Skills

● I am Bilingual; Fluent in Spanish. Read, Write and Communicate.

● Typing 40 WPM and 10 key by touch

Handling heavy phone and correspondence

● General o ce duties and cash handling experience. Excellent interpersonal skills, phone mannerism, and o ce etiquette.

● Proficient in Microsoft Works, Microsoft Word, Excel, Great Plains Accounting Program, and Time Master Time Clock Program.

● I demonstrate phenomenal Administrative Support and excellent Customer Service. Ability to handle high volumes of scanning and copying, Collections. Experience:

Dates: August 2019 to Present

Title: Owner

Company: Aloha And Besos Unlimited Las Vegas, Nevada Functions: Online sales of Handbags, shoes, clothing, jewelry, snacks and home decor Dates: May 2018 - July 2019

Title: Owner

Company: Island Babycakes Unalaska, Alaska

Functions: Bakery, Selling custom cakes, designer cakes, breads, pastries anything sweet Dates: November 2017- March 2018

Title: Patient Coordinator

Company: Iliuliuk Family Health Services Unalaska, Alaska Functions: Check in patients, schedule patients, referrals for o island services, precertify insurance, book flights for o island appointments, collections on past due accounts, Dates: February 2015 to Jan 2017

Title: Front Desk

Company: Las Vegas Radiology Las Vegas, Nevada

Job Functions: Check in Patients, schedule appointments, answer phones, data entry, scanning charts, and prepare charts for the next day. Work all o ces where needed, Maryland Pkwy, Smoke Ranch and Sunset o ces. I work 4- 10 hr shifts and 3 days o . Dates: January 06, 2012 - March 14, 2015

Title: Patient Registrar

Company: Spring Valley Hospital ER Dept. Las Vegas, Nevada Functions: Check in patients coming into the ER Dept, obtaining proper information, identification, proof of insurance, and complaints and preparing patients for triage. Data entry into the Meditech system and delegating priority.

Dates: April 13, 2012 - May 28, 2012

Title: Temp Personal Assistant to Agent

Company: Blue Cross Blue Shield Nevada Las Vegas, Nevada Functions: Provided admin support to private agents. Answered incoming calls, filed, researched quotes for clients, translated insurance to spanish clients, printed and mailed client insurance quotes and packets, called clients and gave estimates, answered questions, data entry, upkeep of leads. Dates: September 01, 2010 – June 25, 2011

Title: Pre-certifications/Scheduling/Patient Coordinator Company: Providence Surgery Center DBA; Creekside Surgery Center Anchorage, Alaska Functions: Scheduling patients for surgery Center,Registering patients to obtain information and insurance pre-certification, Pre-certifying with insurance for eligibility and payments,Calculating and collecting patient liable amounts, Explaining patient insurance coverage’s (PPO, Medicare, Medicaid, HMO etc.),Preparing forms and documents for Billing Co. (Self-pay agreements, letters of write o etc.), Basic knowledge of DX codes and ICD9, Maintaining HIPAA regulations. Dates: October 05, 2005 – August 26, 2010

Title: Admitting Clerk / Patient Registrar/ ER Dept. Company: Alaska Regional Hospital Anchorage, Alaska Functions: Interview patients to obtain all necessary account information, Ensure charts are completed and accurate .Verify all insurance and obtain precertification/authorization, Calculate and collect patient liable amounts. Ensure that all necessary signatures are obtained for treatments, Answer any questions and explain policies clearly, Process patient charts according to paperwork flow needs and established productivity standards, Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule. Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers. Verify insurance benefits and determine pre-certification status, If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling sta . Enter all information and authorization numbers into the registration system Dates: Sept. 2003 - May 2005

Title: Administrative Support / Accounting / HR/ Payroll Company: Copper River Seafoods Inc. Anchorage, Alaska Function: Handle phones, taking messages, Data entry of all Accounts Payable, Collect on past due Invoices, File, Collect paid invoices for filing, assist with purchase orders in obtaining proper protocol for payment, assist in HR, scheduling interviews, assisting new employees with the new hire packet, entering them into the time clock system and Great Plains for payroll, setting up the time badge, Assisting the non-English speaking employees with HR issues and or workmen’s comp, make copies, scanning, fixing, using typewriter to complete credit applications for company, take apart vessel work orders and breaking down payments and taxes for A/P and other miscellaneous o ce duties. Dates: Dec. 2002- Aug. 2003

Title: Shipping Specialist

Company: FedEx Kinkos

Functions: Handle every aspect of the processing the shipping into the Anchorage store and out of state, Daily audits of shipping paperwork as

well as packages, to ensure proper shipping and delivery. Assist customers with projects to be prepared and ready for production and data entry, Assist in production of projects, copies, faxing, finishing, drilling, folding, scoring, punching, laminating, binding etc. Dates: Oct. 1999 – Nov. 2003

Title: Technical Publications Manager

Company: Evergreen Helicopters of Alaska Anchorage, Alaska Functions: Handled all o cial Technical Publications of Flight and Maintenance manuals for Evergreen Helicopters and its bases, to include major data entry, Assured all revisions were inserted and completed per FAA Regulations and company standards, Upgraded company library and inserted all revisions into manuals, Verify all manuals are up to date for

(maintenance hangar, aircraft and International Bases) Complete page by page audits on all Flight and maintenance manuals update an Excel spreadsheet of revision status, Strong Administrative Support to the Chief Inspector, Director of Maintenance, Chief Pilot and Mechanics. Education: High School Diploma Luis Lake High School Santana, California in 1992