Telephone Representative Seasonal Positions

MR. CHARLES E. RAGANS

**** ****** ****

Stone Mountain, GA 30088

CELLS: 312-***-****, 512-***-****

Email: ***************@*****.***, *******.********@*****.***, ****************@*****.***

My experience and career in customer service extends over twenty-five years. I have trained in healthcare with a bachelor's and master’s degree in counseling focus on theology and crisis intervention. During my career I have trained in sales, outreach, and federal security services. I am a co-owner for profit and nonprofit businesses. Including management of a 501c3 facility. I have a certificate in Microsoft products. I have a certificate in Covid – 19 contact tracing from John Hopkins University.

Part time independent remote seasonal positions:

Shyftoff agency remote on call when assignments are available January 2022.

Shift smart Inc. June 2020 – September 2020 cell phone app for remote work assignments.

Unity Tax Solutions 2020 – April 2020 seasonal tax preparation remotely in home office.

Single care May 2019 – May 2020 Office visit to display free discount pharmacy savings accounts card. Consumers received an 80% saving on prescription.

MJ Financial Solutions January 2019 – April- 2019 Mobile tax preparation form my home office.

Appen Inc. Sept 2018 – January 2019 Remote position in home office on computer as an independent consultant. I evaluation of web content to support search data.

Appen Global Inc. Dec 2017 – March 2017 Ads Evaluator: viewing ads of assorted products to rate on social media platforms.

Regular part time positions:

Harvard Risk Management Corporation: January 2017 – March 2017: Virtual Recruitment. Place classified ads online seeking candidates for sales position in different legal shield products for everyday concerns. Commission position once candidates are hired by company.

American Kidney Services: March 2017 – September 2017: Telephone representative (evenings) Place outbound calls to residents in selected community to ask for donations of household items with a receipt for tax purposes. Commission salary depending on number of donations received.

Full Time Positions:

Arise Solutions in association with Williams virtual solutions and associates. March 2016 – September 2016. Virtual training classes to work with Comcast/infinity, Carnival cruise lines, and Intuit tax services. These positions were based on temporary contracts when available for additional agents.

Relocation from Illinois to Georgia August 2015

Full time positions cont.

Easter Seals of Chicago, IL Nov 2009 – August 2015 Field Office coordinates for nonprofit organizations. I worked in several different sites to train staff in basic computer skills and development of account for job applications.

Loretta Hospital of Chicago March 2002 – April 2008 Positions in inpatient unit and outpatient community site. Worked a lock unit for three years and promoted to outpatient services as a clinical therapist with a caseload to assist patient / clients re-joining the community. All services from individual to group therapy sessions daily during visits.

EDUCATION.

Bachelor’s and master's degree from the Morris – Booker Memorial College in Counseling for Religion

Studies (Christian)

High School Diploma: Cregier vocational, and Stephens high schools : Received degree

Certification's: Basic nursing training from Westinghouse nursing program in 1983

Local Guide Level 5 2022 from Google maps on reviews for locations and products

Certification in tax preparation 2022- PTIN

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