Assistant Store Manager Customer Service

Jessica D’Agostino

772-***-**** Jessicad**** @att.net 1338 S.E. Naples Ln, Port St. Lucie, Fl

Summary

Passionate and experienced assistant store manager dedicated in maintaining an efficient

and highly successful store operations. Organized and demonstrates effective leadership

that encourages staff cooperation and productivity to meet and exceed goal objectives.

Born leader and analytical problem-solver with proven team building, business planning,

and time management skills.

Experience

Home Depot Store 0221 Jensen Beach, Florida

Customer Experience Assistant Store Manager 01/2006 - Present

Manages the work of 150 employees daily overseeing execution of store standards across

the entire store, including customer service, department readiness, and operational

processes. Proactively increase customer satisfaction, loyalty, and brand growth by 7%

quartely. Continually creating an ongoing strategy for anticipating and meeting customer

needs.

Skills

Effective Leadership, Critical Thinking, Driver of Results, Customer Relations

Education

Florida Atlantic University Boca Raton, Florida

Business and Psychology 12/2009

e Majored in Clincal Psychology

e Volunteered on a monthly basis to prepare meals at the local community food

bank/shelter

e Served as project leader for Child Development Case Study

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