Phlebotomy Technician Customer Service
Resume:
Pamela Hunter
Philadelphia Pa,19138
***************@*****.***
OBJECTIVE:
To Obtain the position of phlebotomist where I would utilize my knowledge of phlebotomy related processes and other medical protocols. Contribute customer services, professionalism, and productivity to a team dedicated to providing outstanding services to customers while allowing for personal and professional growth.
QUALIFICATIONS/TRAININGS
●Excellent interpersonal skills with demonstrated ability to influence internal and external constituents; track record of high quality standards and the ability to learn quickly with minimal supervision.
●Success in building rapport and earning the trust and respect of clients due to my personal and professional credibility.
●Engaged in venipuncture procedures to extract blood for lab tests.
● Strong Customer Service skills.
●Ability to multi-task in a fast paced environment.
● Strong, fast learner of new procedures and systems.
● Maintain quality, safety, and infection control standards.
●Demonstrate organizational, interpersonal, and communication skills.
●Self-motivated to work effectively under pressure in a stressful environment.
●Excellent clerical and computer skills when maintaining patient records.
CERTIFICATION AND EDUCATION:
NHA-Certified phlebotomy technician and Phlebotomy Workshop certificate, G.E.T. Phlebotomy Trained & Certified, LLC- 2022
BLS Provider certification, American Heart Association-2022
Heartsaver Blood-Borne Pathogen Certificate, American Heart Association-2022
TNA Certificate (AHCA)- 2022
Diploma, Dobbins Technical High School- 2000
WORK EXPERIENCE:
First Transit- Driver/Operator-Philadelphia, Pa- June 2021 to Present
●Drive elderly and disable Patron’s to and from their destinations in a timely manner.
EX: Doctors Appointments, Dialysis, grocery stores
Crothall Healthcare- Hospital of the University of Pennsylvania- Operations Manager, Environmental Services- September 2018- June 2021
●Oversee the daily operations of the hospital housekeeping frontline associates
●Partner with customers throughout the hospital to maintain open communication and provide seamless service between shifts.
●Review operating processes identifying short comings and proposing solutions to improve operational efficiency and effectiveness
●Manage labor hours and overtime used by staff
Crothall Healthcare- Hospital of the University of Pennsylvania- Housekeeper, Environmental Services- October 2017- September 2018
●Interacted with patients while disinfecting and cleaning their hospital room during their stay
●Maintained cleanliness of assigned areas using corporate standard cleaning methods
●Used UV Robots to combat hospital acquired infections lowering risk of disease for hospital patients
●Designated as a lead associate earning more pay per hour while assisting managers with training and support of the housekeeping staff throughout the hospital
Rainbow Shop- Store Manager- Philadelphia, Pa- July 2003- October 2017
●Maintained all paperwork to ensure all company policies and procedures were compliant
●Managed work schedule for 15-20 associates
●Oversaw onboarding documentation and training for all new hires
●Received and maintained inventory to manage store budget and loss prevention
●Managed individual and team sales goals
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