Customer Service Medical Billing
Resume:
Shaise Neal
Albany, NY *****
**************@*****.***
Performing essential job duties per company policy, regulations, and guidelines. Guaranteeing company and customer satisfaction and personal acknowledgement and achievements. Being a team player and striving for success.
Authorized to work in the US for any employer
Work Experience
Hybrid cleaner contactor Regeneron
Janitronics - East Greenbush, NY
April 2022 to Present
Cleaning floors, walls, vacuuming and windows I'm outer processing areas Unboxing and sterilizing items delivered for Regeneron to be utilized maintaining patient safety compliance
Team setting
Completing SOP's as they are assigned to do continuous learning for Regeneron. Following procedures and policies listed in SOP's
Manager
Wendys - Albany, NY
May 2012 to Present
Customer service
Full store inventory, safe audits, cash handling, administrative work in the office. Watching labor, performing transfer between stores when necessary, customer inquiries and resolution via calls or emails, crew training utilizing the Wendy's training program called welearn, equipment maintenance, food quality and control, and upholding fda and osha standards in the restaurant business. This position began as a crew member in 2012 and I worked my way up the ladder to manager by 2018 after being a crew trainer. Delivery Driver
Gazelle Transport - Amsterdam, NY
October 2021 to April 2022
Deliver packages to various customers in the upstate region from the Amazon Amsterdam location. Obtaining route, vehicle, and specific instructions on personalized customer delivery tactics. And following DOT regulations and guidelines for vehicle safety and driver safety. Class D license CSR - Customer Service RepresentativeIII
Maximus NYS of Health Marketplace - Albany, NY
January 2017 to April 2017
• Received over 150-250 inbound calls daily in call center
• Provided customer service for health insurance applications and reinstated personal or family health care.
• Account management for health insurance.
• Assisted applicants with understanding and completing applications for insurance, as well as choosing plans and premiums.
• Assisted applicants with password retrieval or submitting calls to proper departments for further assistance.
Home Health Aide and Personal Care Aide
Accent Health Care - Albany, NY
January 2011 to June 2015
Performing basic housekeeping for daily living needs; bedmaking, laundry, vacuuming, dusting, bathroom cleaning, sweeping, mopping,dishwashing, and meal prep.
- Ensuring safety of patient and their happiness and well being to deliver as much of a independent lifestyle as possible.
• Utilize training skills, experience, and knowledge to perform basic and professional direct patient care methods.
• Follow care plan for daily patient needs etc; hygiene, medication reminders, meal prep, assist in oxygen intake, universal precautions, standard precautions, assist with hoyer lift, and perform of vitals if necessary. Reporting any possible changes in mental status, safety concerns, and or skin integrity to nurse supervisor.
Medical Assistant Intern
Greenbush Internal Medicine, Dr. Michael A. Thomson - Castleton-on-Hudson, NY October 2014 to December 2014
• Gained hands-on experience in an internal medicine practice, practicing both patient care and medical administrative skills.
• Greeted and checked patients in, roomed patients and accurately documented vital signs; assisted with EKGs, urinalysis, glucose, and A1C tests; kept rooms stocked and clean between patient visits.
• Answered incoming phone calls, scheduling patients and taking care to maintain HIPAA compliance at all times; prepared patient files for upcoming appointments. Volunteer
Billing Support - Albany, NY
January 2007 to March 2007
• Performed patient billing and insurance verification according to policy, including posting payments and refunds to accounts, and voiding checks as needed.
• Account management
• Organized and filed documents and envelopes containing confidential information. Education
Certified MA in Clinical Medical
Mildred Elley College Albany - Albany, NY
February 2013 to December 2014
Filing clerk in Medical office support
Glenmont Jobcorp - Albany, NY
August 2006 to May 2007
High school diploma
Stamford High School - Stamford, CT
September 2002 to June 2006
Skills
• CARDIOVASCULAR (Less than 1 year)
• HEALTHCARE (4 years)
• Hospitality (4 years)
• ICD-9
• EMR Systems
• Hoyer Lift
• Phlebotomy
• CPT Coding
• Patient Care
• ICD-10
• Vital Signs
• Medical Billing
• Medical Records
• Insurance Verification
• Laundry
• Anatomy Knowledge
• Meal Preparation
• Account management (2 years)
Assessments
Work style: Reliability — Familiar
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Familiar
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Customer service — Familiar
February 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Teamwork: Interpersonal skills — Familiar
February 2022
Responding to challenging team situations at work
Full results: Familiar
Medical receptionist skills — Familiar
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Management & leadership skills: Impact & influence — Familiar September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Familiar
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
September 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
• Knowledge of healthcare insurance programs.
• Knowledge of ICD-9 Cm and CPT coding.
• Knowledge of patient rights. Confidentiality and subpoena laws.
• Knowledge of HIPAA laws.
• Ability to multitask.
• Ability to perform phlebotomy and basic life support.
• Ability to perform cardiovascular care and perform electrocardiograms (ECG), specialized procedures, and basic wound care.
• Familiar with hospital and clinic procedures.
• Knowledge in Microsoft office, excel, e-mail, and document processing.
• Able to do Electronic Medical Records or Paper Medical Records.
Contact this candidate