Shaise Neal

Albany, NY *****

adtfs9@r.postjobfree.com

+1-518-***-****

Performing essential job duties per company policy, regulations, and guidelines. Guaranteeing company and customer satisfaction and personal acknowledgement and achievements. Being a team player and striving for success.

Authorized to work in the US for any employer

Work Experience

Hybrid cleaner contactor Regeneron

Janitronics - East Greenbush, NY

April 2022 to Present

Cleaning floors, walls, vacuuming and windows I'm outer processing areas Unboxing and sterilizing items delivered for Regeneron to be utilized maintaining patient safety compliance

Team setting

Completing SOP's as they are assigned to do continuous learning for Regeneron. Following procedures and policies listed in SOP's

Manager

Wendys - Albany, NY

May 2012 to Present

Customer service

Full store inventory, safe audits, cash handling, administrative work in the office. Watching labor, performing transfer between stores when necessary, customer inquiries and resolution via calls or emails, crew training utilizing the Wendy's training program called welearn, equipment maintenance, food quality and control, and upholding fda and osha standards in the restaurant business. This position began as a crew member in 2012 and I worked my way up the ladder to manager by 2018 after being a crew trainer. Delivery Driver

Gazelle Transport - Amsterdam, NY

October 2021 to April 2022

Deliver packages to various customers in the upstate region from the Amazon Amsterdam location. Obtaining route, vehicle, and specific instructions on personalized customer delivery tactics. And following DOT regulations and guidelines for vehicle safety and driver safety. Class D license CSR - Customer Service RepresentativeIII

Maximus NYS of Health Marketplace - Albany, NY

January 2017 to April 2017

• Received over 150-250 inbound calls daily in call center

• Provided customer service for health insurance applications and reinstated personal or family health care.

• Account management for health insurance.

• Assisted applicants with understanding and completing applications for insurance, as well as choosing plans and premiums.

• Assisted applicants with password retrieval or submitting calls to proper departments for further assistance.

Home Health Aide and Personal Care Aide

Accent Health Care - Albany, NY

January 2011 to June 2015

Performing basic housekeeping for daily living needs; bedmaking, laundry, vacuuming, dusting, bathroom cleaning, sweeping, mopping,dishwashing, and meal prep.

- Ensuring safety of patient and their happiness and well being to deliver as much of a independent lifestyle as possible.

• Utilize training skills, experience, and knowledge to perform basic and professional direct patient care methods.

• Follow care plan for daily patient needs etc; hygiene, medication reminders, meal prep, assist in oxygen intake, universal precautions, standard precautions, assist with hoyer lift, and perform of vitals if necessary. Reporting any possible changes in mental status, safety concerns, and or skin integrity to nurse supervisor.

Medical Assistant Intern

Greenbush Internal Medicine, Dr. Michael A. Thomson - Castleton-on-Hudson, NY October 2014 to December 2014

• Gained hands-on experience in an internal medicine practice, practicing both patient care and medical administrative skills.

• Greeted and checked patients in, roomed patients and accurately documented vital signs; assisted with EKGs, urinalysis, glucose, and A1C tests; kept rooms stocked and clean between patient visits.

• Answered incoming phone calls, scheduling patients and taking care to maintain HIPAA compliance at all times; prepared patient files for upcoming appointments. Volunteer

Billing Support - Albany, NY

January 2007 to March 2007

• Performed patient billing and insurance verification according to policy, including posting payments and refunds to accounts, and voiding checks as needed.

• Account management

• Organized and filed documents and envelopes containing confidential information. Education

Certified MA in Clinical Medical

Mildred Elley College Albany - Albany, NY

February 2013 to December 2014

Filing clerk in Medical office support

Glenmont Jobcorp - Albany, NY

August 2006 to May 2007

High school diploma

Stamford High School - Stamford, CT

September 2002 to June 2006

Skills

• CARDIOVASCULAR (Less than 1 year)

• HEALTHCARE (4 years)

• Hospitality (4 years)

• ICD-9

• EMR Systems

• Hoyer Lift

• Phlebotomy

• CPT Coding

• Patient Care

• ICD-10

• Vital Signs

• Medical Billing

• Medical Records

• Insurance Verification

• Laundry

• Anatomy Knowledge

• Meal Preparation

• Account management (2 years)

Assessments

Work style: Reliability — Familiar

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Familiar

January 2022

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Customer service — Familiar

February 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Teamwork: Interpersonal skills — Familiar

February 2022

Responding to challenging team situations at work

Full results: Familiar

Medical receptionist skills — Familiar

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Management & leadership skills: Impact & influence — Familiar September 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Familiar

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

September 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Delivery driver — Proficient

April 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Professional Skills

• Knowledge of healthcare insurance programs.

• Knowledge of ICD-9 Cm and CPT coding.

• Knowledge of patient rights. Confidentiality and subpoena laws.

• Knowledge of HIPAA laws.

• Ability to multitask.

• Ability to perform phlebotomy and basic life support.

• Ability to perform cardiovascular care and perform electrocardiograms (ECG), specialized procedures, and basic wound care.

• Familiar with hospital and clinic procedures.

• Knowledge in Microsoft office, excel, e-mail, and document processing.

• Able to do Electronic Medical Records or Paper Medical Records.

Contact this candidate