Yves Viaud

Determined & Diligent worker

Hollywood, FL 33020

adtfrs@r.postjobfree.com

+1-786-***-****

Administration & Clerical Experience

Sales & Account Management

Culinary Chef & Restaurant Management

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Chewy - Hollywood, FL

November 2018 to Present

1. Passionate team member dedicated to delivering an exceptional, memorable, and reliable experience for pet parents on every call, email or chat

2. Inbound Call center environment, answering calls promptly, professionally. Ensuring and promoting chewy culture by expressing empathy, building rapport utilizing an effective non-traditional customer contact experience, placing orders, Cross trained in Veterinary Diet authorization management Chef (Seasonal Employment)

Presidential Place - Hollywood, FL

September 2018 to June 2020

1. Chef assists in establishing food service production line, to assure that meals are prepared on time. 2. Prepares meals in accordance with planned menus. 3. Ensuring / Preparing for daily service. Serve hot or cold meals that are palatable and appetizing in appearance.

4. Serves food in accordance with established portion control procedures 5. Food inventory record documentation, performing daily inspections of food temperature safety and state regulation record keeping of food service areas and sanitation standards of kitchen and food safety handling procedures, processing of incoming food orders / FIFO Cooler rotation 6. Maintaining the care and use of kitchen supplies, equipment, the appearance of work areas Internet Sales

HOLLYWOOD CHRYSLER JEEP - Hollywood, FL

May 2014 to November 2018

1. Business Development Center of Dealership maintaining CRM Management software & Appointment Setting

2. Complete lead processing VIA Phone, Email and/or Chat of high volume dealership contacts. 50-80 outbound calls daily

3. Communicate with customers to identify automotive service needs 4. Follow all dealership processes and procedures for client follow up, competitive pricing, building client qualifications with credit score details, possible trade offers and/or co-buyers needed with customers 5. Thorough documentation of all contacts within the CRM customer management systems 6. Answer all calls in a prompt, professional and courteous manner Shift / Service Manager

Chipotle Mexican Grill - Aventura, FL

September 2008 to April 2014

1. Open / Closing duties including Cash Deposits

2. Recruiting / Candidate interviewing & Crew Development 3. Manage a schedule of interviewing qualified candidates 4. Counseling future candidates, setting expectations regarding all cultural organizational standards, expectations, procedures and policies during interview process 5. Assistant General Manager in Training duties including Food Orders and P&L recaps 6. Grill Master details setting standard for cuts sizes, techniques, knife safety, food safety and ensuring highest quality for food integrity

Education

Bachelor's in Culinary Arts and Restaurant Management The Restaurant School at Walnut Hill College - Philadelphia, PA September 2002 to June 2006

Skills

• Microsoft Office (10+ years)

• Warehouse Experience

• Banquet, Line, Sous, Catering / Personal Chef

• Customer Service

• Data Entry

• Call Center

• Outbound Sales

• Food Preparation

• Business Development

• Banquet Experience

• Accounting

• Customer Relationship Management

• CRM Software

• Labor Cost Analysis

• Management

• Kitchen Management Experience

• POS

• Computer literacy

• Typing

• Supervising experience

• Cash handling

• Community and Human Services

• Phone etiquette

• Cooking

• Restaurant experience

• Telemarketing

• Product management

Certifications and Licenses

ServSafe

November 2019 to Present

Driver's License

Food Handler Certification

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