Data Entry Customer Service

SORAYA M. LEBLANC

***** ******** ****. **** # *** 323-***-****

Gardena, California 90249 ***************@*****.***

JOB OBJECTIVE: To use my customer service, cash-handling, and business skills to acquire a position as a bank teller, an office receptionist/manager, customer service agent, hospitality, concierge, or sales representative. My long-range goal is to advance to a managerial position in a large corporation.

EDUCATION:

High School Diploma, Long Beach Job Corps 2009

CERTIFICATION:

Certificate ~ Business Technology, Long Beach Job Corps 2009

ServSafe California Food Handler Certificate of Achievement 2015

SKILLS AND ABILITIES:

●Provides exceptional member/client service, including excellent telephone etiquette

●Experience in a fast paced customer service environment

●MS Office Suite: Word, Excel, Power Point, Windows, Outlook

●Multiple line telephone PBX operating unit

●General office Machines: Fax, Copy, PC, Filing, Cash Register, including keyboard skills

●Provide accurate transactional customer services: check cashing, deposits, withdrawals, pay day loans, bill payments, money gram wire transfers, establishing direct deposit

●Prepares required records and balances cash and reports at the close of the business day.

●Ensures that all courier bag transactions are processed with receipts, and returned to each client in a timely manner.

●Responsible for large cash handling

●Control losses by following policies and procedures

●Utilizes approval authority for approving transactions

●Cashes checks after verifying endorsement authenticity, proper identification, and funds availability

●Receives and verifies cash amounts for financial transactions

●Identifies counterfeit currency

●Enters transactions into the computer to record accurate transactions and issue computer generated receipts.

●Light Typing: 30 WPM and filing / Data Entry, Word Processing, Internet Search

●Office opening and closing routines and procedures

●Revises processes to improve efficiency

●Train and provide orientations to new employees on company’s policies & procedures and daily assigned duties

●Strong leadership and facilitative skills

●Flexible-willing to take on a variety of tasks

●Effective Time Management Skills

●Good Written and Verbal Communication Skills

●Ability to learn quickly

●Detail/ Goal Oriented/ Organized

VOLUNTEER AND PROFESSIONAL EXPERIENCES:

ACE Cash Express Hawthorne, California

Sales Associate June/2021- Present

Answer basic client inquiries regarding services and fees; ask questions to identify client’s needs and provide solutions through products (direct deposit debit cards, money orders, stamps) and services (wire transfers, pay day loans, check cashing, bill payments, photo copying); balance drawer daily including currency, coin and checks at the end of the shift and compare totaled amounts with data displayed on the computer screen; cross-sell company’s various products; prepare and process courier bags with cash, checks, and receipts weekly.

CVS Health Hawthorne, California

Shift Supervisor/Team Member/Clerk/Cashier (for Pharmacy & Front Store) 07/2017 – June 2021

Customer service; operating a cash register, handling cash, checks, and credit card transactions; store maintenance: restocking shelves, checking in vendors, updating pricing information, completing inventory management tasks; ensuring all departments are fully operational, and remaining current with all updated services, tools, policies and procedures, sell company’s weekly/monthly special promotion products; prepare and process courier bags with cash, and receipts weekly.

Personal Involvement Center Hawthorne, California

Receptionist (Temporary) 12/2016 to 03/2017

Welcomed visitors and employees; introduced company’s services to clients via in person, telephone, and electronic communication. I scheduled meetings, updated monthly events calendar; contacted clients, Social Workers and other outside vendors and service providers, such as DCFS, and Parole Officers. I did extensive Internet research for appropriate resources to meet the needs of each client; maintained a call log, filed confidential documents and used office fax, scanner, and copier machines. I worked on Word and Outlook; directed clients and visitors to the correct employee or department, and provided minor children supervision.

Target Inglewood, California

Guest Service and Cashier 03/2016 to 11/2016

Cash handling, processed returns and refunds, and answer inquiries about products, services and merchandise. I stocked shelves, organized displays, logged inventory and assisted in seasonal and promotional merchandise sales. I participated in minor promotions of new and almost out of stock inventory, and Target’s credit cards, and was responsible for providing optimal shopping experiences for all clients.

Home Town Buffet Hawthorne, California

Hostess / Server 01/2015 to 02/2016

Cashier, met, greeted, and escorted all guests, addressed all customer’s inquiries and concerns, and provided them with requested information; managed telephone orders and service delivery; set-up and clean-up of customer service areas, assisted in maintaining the cleanliness and orderliness of the kitchen and serving areas; re-stocked condiments, kitchen ware and culinary utensils; adhered to all Health, Safety, Nutrition and Sanitation mandates; developed and maintained courteous rapport with clients; performed all other line and server duties as assigned.

YDP of Greater Los Angeles, Pre-School and School-Age After School Program Los Angeles, California

Office and Instructional Assistant, and Activity Leader 10/2009 to 06/2012

Ensured collection of Enrollment forms on Document Checklist; assisted in reviewing applications to determine enrollment and recertification eligibility; entered Student DRDP data and Parent Survey into computer database for annual summary reports; called parents from the waiting lists for enrollment and to ensure submission of all required enrollment documents; collected parent fees, issued payment receipts, and made bank deposits; entered student enrollment, attendance, and fee information in database; typing, filing, answered phones, faxed, updated schedules, distributed mail, completed and followed up on Purchase Orders, Requisitions and Invoices; set appointments, navigate the Internet, websites and search engines; assisted with classroom bulletin and parent communication boards and calendar, classroom set up and clean up, assisted in the preparation and in supervision of the daily meal service, lead outdoor and indoor Physical and Art activities and student instruction, assisted in organizing parent events and meetings.

Job Corps. Long Beach, California

Business Technician 04/2008 to 11/2009

Light typing and filing: alphabetical/numerical; customer service; courteous public contact skills; use of office machines: Fax, copy, and PC; responded to phone calls and inquiries in a timely manner; data entry; computer literate: MS Word, Excel, Power point, Outlook; sorted and delivered mail; and ordered supplies.

Crown Plaza Hotel Redondo Beach, California

PBX Operator Intern 09/2007 to 02/2008

Answered customer inquiries, transferred calls to appropriate clientele, operated busy multiple line telephone PBX operating unit; customer service; greeted customers; quickly assisted clients with transactions, concerns, and referrals; customer follow-up; data entry; provided information regarding services; customer back office filing.

Angels Way Child Care Los Angeles, California

Child Care Teacher Assistant 06/2004 to 08/2005

Provided supervision, health and safety awareness to the toddler and pre-school students; facilitated and interacted in instruction, and indoor/outdoor developmentally appropriate activities, monitored behavior; collaborated in curriculum lesson planning.

References Available Upon Requests

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