Customer Service Operator
Resume:
Shi-Lynn N Mack
Seeking a customer service position where I
can utilize my communications skills and
strong people skills to improve consumers'
experiences.
EXPERIENCE
Goodwill Lower Inc, Sumter, SC — Shaw
AFB Operator February 2012 - June 2016
Transfer calls to proper locations, Set up conference calls for various departments, provided accurate
information to incoming calls
Tuomey Healthcare Systems, Sumter, SC —
Telecommunication Operator
January 2009 - January 2012
Answer and transfer various calls, dispatch for
transportation of patients, provide both general and patient information within a multi-facility healthcare environment. Responsible for following emergency
protocols and notifying personnel using various
communication services. E ectively respond to
panels and alarms routed throughout the
communication center, required to maintain
composure in di cult situations, perform other
assignments as directed by Supervisor.
Carowinds Amusement Park, York, SC —
Admission Associate
September 2005 - September 2009
Interact with guests in various ways; including but not limited to: Meet and Greet, sales, processes,
verifying tickets for admission to park, seasonal
passes for guests entering the park and the toll plaza. EDUCATION
Winthrop University, Rock Hill, SC —
August 2005 - June 2007
Crestwood High School, Sumter, SC — Diploma
August 2002 - June 2005
124 St.Thomas Street Apt 207
Rock Hill, SC 29730
SKILLS
Microsoft O ce
Excel Spreadsheet
Multi Phone Lines
Cashier
Customer Service
AWARDS
National Honors Society
LANGUAGES
English
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