Entry Clerk Customer Service

SHARDAE WYNN

**** ******** ** ** *** ****, Atlanta, GA, 30324 478-***-**** adtfqr@r.postjobfree.com Experienced professional with over 10 years of experience in the service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as energetic, dependable employee. Business and Restaurant management

Talent Development

Passion for customer service and hospitality

Event coordination

Microsoft office efficient

Team building and leadership

Project organization

Time management

Menu planning

Outgoing and energetic

Strong work ethic

Customer service oriented

Exercise Science - Some college (No degree)

Kennesaw State University Kennesaw, GA

Associate of Science 2011

East Georgia State College Swainsboro, GA

Lead Bartender May, 2020 to July, 2021

Yebo Beach Haus Atlanta, GA

Maintain clean, neat and properly stocked check stand area. Offered product samples, answered questions and helped customers find items. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Supervised, trained and developed team members in accordance with company policies and procedures. Received frequent customer compliments for going above and beyond normal duties. Lead Bartender June, 2020 to Present

The Garden Room Atlanta, GA

Increased bar revenue by [Number]% through development and marketing of featured cocktails. Carried out supervisory responsibilities in accordance with company policies and applicable laws. Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software]. Established and maintained a positive work environment. Set performance expectations and provided honest feedback. Engaged in friendly conversation with guests to build rapport and facilitate repeat business. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Lead Bar/Key Manager April, 2013 to April, 2020

Tin Lizzys Atlanta, GA

Directed employees to create displays, upsell featured items and tidy store during assigned shifts. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines. Successfully opened 5 store locations

Corporate Trainer

Event Specialist/Coordinator

Delivery and catering set up

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Bartender November, 2021 to Present

Eleventh Street Pub Atlanta, GA

I'm in charge of ensuring the safety and well-being of all bar patrons. Increased bar revenue by creating and marketing of featured cocktails. I'm in charge of taking to-go orders and answering customer calls. Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins. Support staff training and job division

Set up the bar for business, got a cash bank, and stocked the service bar. Cultivate positive customer relationships.

Improved customer service by training employees, overseeing operations, and promptly resolving issues. Was frequently complimented by customers for going above and beyond my normal responsibilities.

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