KRYSTAL L. SMITH

570-***-****

adtfq8@r.postjobfree.com

Hardworking and reliable person focused on going above and beyond to serve customers expectations. Motivated to continue to learn and grow as a professional.

EXPERIENCE

DATES FROM SEPT 2014 – PRESENT

CUSTOMER SERVICE, DESIGNER, PRODUCT ASSEMBLY, KRYSTAL’S CUSTOM CREATIONS Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Answered incoming calls and assisted customers with questions and aide in placing their orders. Exceeded requirements in providing products and services to customers at all times. Provided expert service by communicating information to customers and following up on promises. Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.

Interacted with customers, providing information and top-notch customer service. Determined needs and advised customers on purchases. Resolved customer issues effectively. Helped customers find desired items and sizes by closely supporting each person throughout the buying process. Quickly connected with each customer to offer assistances and promote products. Followed exact job specifications to produce products of consistent quality and precisely lined up with customer expectations.

DATES FROM 12/2013 TO 04/2014

TAX PREPARER, JACKSON HEWITT

Researched tax issues to understand related laws and obtain favorable outcomes for clients. Used provided software to prepare forms such as 1040, 1120, and 1065 with impeccable accuracy. Reviewed clients' W-2s, supplementary income, and expense documentation to prepare effective tax returns with minimum liability. Submitted returns through online platforms and direct IRS filing software to minimize customers' filing delays. Used every legal and appropriate adjustment, deduction, and credit to keep each client's tax liabilities at the minimum possible level. Obtained detailed information from clients outlining their taxable income and deductible expenses. Exactly followed form instructions and the applicable tax tables to produce clean, accurate documentation for state and federal taxes. Verified the form totals carefully to locate and resolve mathematical, procedural and data entry errors. EDUCATION

JANUARY 2014

ASSOCIATES OF SCIENCE, ACCOUNTIING, EVEEREST UNIVERSITY GPA 3.71. Dean's List Honoree, 8 of 8 semesters. Graduated with honors: Cum Laude APRIL 2009

MEDICAL CODING AND BILLING, PENN FOSTER

Received a Career Diploma with a 93% lesson average. SKILLS

• Experienced in Microsoft Excel • Experienced in Microsoft • Experienced Word in Microsoft • Client Word relationship • building Client relationshi