Customer Service, Communications, Marketing, Copywriting, Research

Grethel Johnson

****************@*****.*** 520-***-****

Tucson, Arizona

WORK EXPERIENCE

Darden Restaurants June 2016- Present

Restaurant Server/To-go Specialist

Oro Valley, AZ

*Multitasks with a high degree of accuracy during high volume and fast-paced business operations.

*Consistently surpasses weekly and monthly sales targets.

*Excellent communication skills both written and verbal.

o Ability to anticipate and effectively address customer concerns using de-escalation and conflict resolution techniques.

*Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of over 300 customers and achieved 100% customer satisfaction.

*Demonstrated exceptional communication and team-work skills.

o Recognized and awarded for outstanding team-leadership (2020 & 2022)

Rodgers Wrights Customs March 2021-October 2021

Marketing Assistant Intern

Tucson, AZ

*Communicated directly with clients; fostering trusting relationships and promoting company services.

*Assisted in organizing and developing successful marketing campaigns.

Responsible for developing written marketing content.

EDUCATION

*Arizona State University August, 2022

Bachelors of Science, Communications

*Magna Cum Laude

*Deans List 2022, GPA 3.75

Relevant Course Work: Creative writing, anthropology, persuasion and social influence, business communication, digital networking, quantitative research and translation, spreadsheet modeling, logistic regression, statistical analysis;

o Utilized SPSS to analyze and translate data from information on 500+ survey respondents in order to identify potential future buyers.

o Digital Communications: experience publishing blogs, creating podcasts and distributing/administering surveys.

Strong research and writing skills

o Conducted extensive research on topics such as: social theory, sustainability and the Anthropocene, digital culture; the association between advertising and consumption, social change and intercultural business communication.

SKILLS

Ability to adapt, prioritize goals and meet deadlines, customer service, social perceptiveness, public and media relations, analytic reasoning, e-commerce, content marketing, active listening, leadership, loyalty building, conflict de-escalation.

Certifications

Googles Foundations of Digital Marketing and E-commerce Certification (Coursera)

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