Customer Service Data Entry
Resume:
Jada Dixon
Licensed Real Estate Agent
Chino, CA 91710
***********@***.***
Authorized to work in the US for any employer
Work Experience
Secretary/Clerical
Pinpoint Electronics - Ontario, CA
January 2017 to April 2019
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Initiate, organize, and maintain a variety of files, documents and records. Debt Collector/Customer Service
US Payment Center - Upland, CA
May 2016 to November 2017
• Routinely contacted account holders with balances over 5 days past due to resolve delinquencies.
• Reviewed accounts to determine payment plan compliance.
• Managed manual and automatically dialed outbound calls in call center environment.
• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
• Located debtors by utilizing skip tracking and other strategies.
• Secured payments by following up with customers which disregarded promise to pay. Sales Lead
bath & bodyworks - Montclair, CA
September 2014 to March 2016
• Deliver top customer service
• Maintain Cashier efficiency
• Addressed and resolved customer product complaints empathetically and professionally
• Maintained records related to sales
• Floor coverage
• Helped customers with questions, problems and complaints in person and via telephone.
• Inventory
• Counted out cash drawers and balanced totals
• Completed store opening and closing procedures
• Trained and mentored new employees
• Opened inventory boxes and restocked shelves
• Developed positive customer relationships through friendly greeting and excellent service
• Verified that all customers received receipts for purchases Student/Volunteer
Marinello Schools of Beauty - Ontario, CA
March 2013 to August 2014
• Organized company files and creating support system to decrease workload and increase productivity of account managers
• Maintained friendly and professional customer interactions
• Answer a high volume of phone calls and email inquiries
• Located missing file materials
• Created benefit-oriented sales presentations
• Upheld confidentiality of all information
Education
Student in Notary
First Tuesday - Riverside, CA
September 2022 to Present
High school or equivalent in Real Estate
First Tuesday - Riverside, CA
November 2020 to Present
Skills
• Clerical Experience
• Presentation Skills
• Bookkeeping
• Data Entry
• Typing
• Microsoft Office
• Sales
• English
• Communication skills
• Customer service
• Microsoft Outlook
• 10 key typing (10+ years)
• Computer skills
Awards
Associate Spotlight
November 2019
Recognized as most hard working, dedicated and friendly associate on staff. Certifications and Licenses
Driver's License
Real Estate License
September 2022 to Present
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