Customer Service Remote
Resume:
EJ Stephany Brackin
**.*.*******@*****.***
I am currently working a remote CSR, but I’m looking for a team to join with a culture of respect and efficiency. I’ve found my jobs have heavily required problem solving, both independently and in management. I now feel most productive and successful in positions with variety in the day to day work that I can use creativity to complete tasks and a strong network to grow with.
Experience
April 2020 - July 2022
Sales Contractor - DaBella Home Exteriors; Reno, NV
● Managed projects from negotiating initial contracts and financing to final installation; Maintained a ranking in the Top 50 sales reps of 400+ representatives; Contracted just over $2 Million in new business and left the company with an average close rate of 78%; Sent to satellite offices nationwide to increase sales and field train new reps; Resolve complaints and keep customers connected to all necessary aids, ie warranty claims. August 2019 - February 2020
Sales Account Manager- Renown Enterprise; Reno, NV
● Lead a sales team in face to face marketing; Drive efforts to meet sales quotas and individual account goals; Trained and managed new employees on sales and company protocol; Emphasize premium customer service from start to finish throughout the sales cycle; In store assistance for existing customers with service issues. September 2018 - August 2019
Training Lead- Teleperformance; Reno, NV
● Develop new hires in classroom and hands-on setting; Plan and lead classes multiple times a week; Daily development of new hires through performance reviews and follow ups; Track stats and set goals with my team based on them; Delegate classroom and production activities to coaches; Focus on customer satisfaction and following protocol. September 2016 - July 2018
Floor Manager- Lush Cosmetics; Houston, TX
● Assist customers with luxury service; Respond to inquiries and resolve complaints; Manage daily store schedules; Maintain inventory and stock product displays on sales floor; Complete all point of sale operations; Daily close out and balancing of registers; Cultivate a helpful and safe environment for staff and patrons; Build relationships with customers to increase repeat business.
2
August 2014 - June 2016
Director of First Impressions- Precision Flamecutting & Steel; Houston, TX
● Greet and direct guests and visitors; Answer, screen and forward phone calls while providing information to callers; Manage company calendar for general schedules and meetings; Update, enter and file data for three departments; Receive, sort, and distribute mail; Maintain inventory supplies for office; Facilitated special projects such as customer follow ups and newsletters.
Education
Diploma August 2010- June 2014 Cypress Lakes High Houston, TX References*
Susan McKay Smckay@pflame.com
President, Precision Flamecutting & Steel 281-***-**** Alex Keats **************@*****.***
Project Manager, Linear Roofing 206-***-****
Kawai Cochran ************@*****.***
HR Administrator, ROSEN USA 214-***-****
*All former managers
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