**** ******** ****** *****, ** ***** 914-***-**** *************@*****.***
Karen Small
Objective
Obtain a great position with a reputable organization.
Experience
Canon Solutions America/Dentsuaegis Network
New York, NY
Front Desk Receptionist
Handle high volume of internal emails regarding guests’ pre-registration.
Greet, welcome, register, and announce guests
Answer telephone and transfer calls appropriately.
Respond to visitors’ questions professionally and courteously.
Ensure reception area is always tidy.
Monitor supplies to ensure there is adequate quantity on hand.
Perform various other clerical duties as needed.
2007-2012
Apple Bank for Savings
Bronx, NY
Teller
Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and bonds; answering questions in person or on telephone; referring to other bank services.
Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
Cross-sold bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
Completed special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Reconciled cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Ensured customer’s identification is valid.
2007-2009
YAI
Bronx, NY
Direct Care Professional
Assisted clients with eating, toileting, and dispensing of medications.
Helped clients achieve the activities of daily living, such as maintaining good hygiene and dressing themselves.
Shopped, cooked, and did laundry for clients
Secured appointments and accompanied clients to doctor’s office.
Atrium Staffing/DOHMH
1998-2007 Worldly Things New York, NY
Stock Manager/Sales Associate
Ensured high levels of customer satisfaction through excellent sales service
Assessed customers’ needs and provided assistance and information on product features
Welcomed, greeted, and provided customer with prompt and friendly service.
Maintained in-stock and presentable condition assigned areas.
Remained knowledgeable on products offered and discussed available options.
Cross- sold products.
Teamed up with co-workers to ensure proper customer service.
Built productive trust relationships with customers.
Categorized general products and prepared displays accordingly.
Rang up and bagged customers’ purchases.
Monitored cleanliness of the store.
Categorized general product and prepared displays accordingly.
1998-2007 Worldly Things New York, NY
Stock Manager/Sales Associate
Ensured high levels of customer satisfaction through excellent sales service
Assessed customers’ needs and provided assistance and information on product features
Welcomed, greeted, and provided customer with prompt and friendly service.
Maintained in-stock and presentable condition assigned areas.
Remained knowledgeable on products offered and discussed available options.
Cross- sold products.
Teamed up with co-workers to ensure proper customer service.
Built productive trust relationships with customers.
Categorized general products and prepared displays accordingly.
Rang up and bagged customers’ purchases.
Monitored cleanliness of the store.
Categorized general product and prepared displays accordingly.
Education
1987-1989 Evander Childs, HS Bronx, NY
1996-1998
Bronx Community College
Bronx, NY
AA in Liberal Arts
3/15-5/6-2006
Certification
PCT/ Phlebotomy & EKG CTI New York, NY
References
References are available on request.