Security Officer Customer Service
Resume:
Joshean Walters
Springfield, VA
**************@*****.***
PROFESSIONAL SUMMARY
Professional Bartender with over seven years of experience and stellar customer service skills working at all-inclusive resorts. Extensive knowledge of spirits and an intuitive ability engaging individuals from different walks of life. Strong conversationalist with the ability to engage customers one-on-one, or within groups in a fast-paced environment. He is friendly, open, a team player, and committed to building a strong customer base by providing excellent service to ensure positive service experience.
SKILLS
Creative mixologist
Liquor, beer and wine knowledge
Clear and effective communication
Attending to multiple customers
Customer service
Responsible alcohol service
Teamwork and collaboration
Organized
EDUCATION
Dinthill Technical High School, St. Catherine, JA
WORK HISTORY
BARTENDER/WAITER 04/2014 to 12/2021
Moon Palace Jamaica Grand (previously Sunset Jamaica Grand Hotel) - Ocho Rios, Jamaica
Crated cocktails, poured wine and beer, and served liquor
Retrieved bar supplies from various storage facilities to ensure bar was fully stocked at all times
Answered guests/customer questions and directed them according to the need
Promoted teamwork among coworkers to encourage a collaborative environment, fun, and relaxed workspace in a busy environment
Trained eight new bartenders on all aspects of the job from drink preparation to building valuable customer relationships
Enforced health and safety measures outlined by the resort to ensure cleanliness of work space, and safety for guests and staff
Built rapport with new and returning customers, and provided the highest quality of service
SECURITY OFFICER 02/2009 to 03/2014
Hawkeye Security – Ocho Rios, Jamaica
Detected suspicious activities and watched for criminal acts and rule infractions
Monitored and authorized entrance and departure of employees and visitors
Warned offenders about rule infractions and violations and verbally evicted violators from premises
CERTIFICATES
St. Monica's College - Ocho Rios Bartending & Dining Room Certification
Above Rocks Vocational Training Centre - St. Catherine, Jamaica Culinary Arts Food Preparation Level 1 & 2, 2009
REFERENCES
References available upon request
Contact this candidate