Joshean Walters

Springfield, VA

240-***-****

adtfor@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional Bartender with over seven years of experience and stellar customer service skills working at all-inclusive resorts. Extensive knowledge of spirits and an intuitive ability engaging individuals from different walks of life. Strong conversationalist with the ability to engage customers one-on-one, or within groups in a fast-paced environment. He is friendly, open, a team player, and committed to building a strong customer base by providing excellent service to ensure positive service experience.

SKILLS

Creative mixologist

Liquor, beer and wine knowledge

Clear and effective communication

Attending to multiple customers

Customer service

Responsible alcohol service

Teamwork and collaboration

Organized

EDUCATION

Dinthill Technical High School, St. Catherine, JA

WORK HISTORY

BARTENDER/WAITER 04/2014 to 12/2021

Moon Palace Jamaica Grand (previously Sunset Jamaica Grand Hotel) - Ocho Rios, Jamaica

Crated cocktails, poured wine and beer, and served liquor

Retrieved bar supplies from various storage facilities to ensure bar was fully stocked at all times

Answered guests/customer questions and directed them according to the need

Promoted teamwork among coworkers to encourage a collaborative environment, fun, and relaxed workspace in a busy environment

Trained eight new bartenders on all aspects of the job from drink preparation to building valuable customer relationships

Enforced health and safety measures outlined by the resort to ensure cleanliness of work space, and safety for guests and staff

Built rapport with new and returning customers, and provided the highest quality of service

SECURITY OFFICER 02/2009 to 03/2014

Hawkeye Security – Ocho Rios, Jamaica

Detected suspicious activities and watched for criminal acts and rule infractions

Monitored and authorized entrance and departure of employees and visitors

Warned offenders about rule infractions and violations and verbally evicted violators from premises

CERTIFICATES

St. Monica's College - Ocho Rios Bartending & Dining Room Certification

Above Rocks Vocational Training Centre - St. Catherine, Jamaica Culinary Arts Food Preparation Level 1 & 2, 2009

REFERENCES

References available upon request