Program Manager, Customer Accounts Manager

William A. McClellan

**** * ******** *** *****: 903-***-****

Mt Pleasant, TX 75455 Email: *******.*.*********@*****.*** PROFESSIONAL EXPERIENCE

Luminator Technology Group, Plano, Tx 2/2019 – Present Senior Project Manager/Account Manager

Directed multiple Integrated Product Teams of engineering, production, and quality personnel in development and sustaining engineering programs for electronic signs for the Mass Transit industry.

Managed contractors installing ePaper (electronic) destination signs in Austin, TX, ensuring the signs met or exceeded customer requirements for signs to be online and displaying bus destination departure information, and coordinating or escalating necessary actions to resolve discrepancies when required. Unemployed 9/14/2018 – 1/2019

Piedmont Aviation Component Services, Greensboro, NC Account Manager 6/2018 – 9/2018

Managed customer accounts for auxiliary power units and subcomponents sent in for repairs to ensure repairs were completed to the customer’s specifications and met airworthiness requirements, were completed within budgeted costs, and met contracted delivery dates.

HAECO Cabin Solutions, Winston-Salem, NC

Program Manager 3/2015 – 5/2018

Directed multiple Integrated Product Teams of certification, engineering, production, and quality personnel in delivering outstanding seating solutions to various customers around the world. All programs exceeded customer expectations and ensured that customers received seats that met their exact requirements.

Counseled HAECO personnel in Airbus-specific processes when requested due to extensive experience with Airbus programs.

Assisted in the development of standardized program management office processes to ensure that all HAECO processes met regulatory and quality targets while minimizing unnecessary tasks and redundancies.

Led shipset production launch meetings for programs to highlight parts shortages, plan for workarounds, and to minimize disruptions to operations, allowing for a more efficient assembly line production process until the seats were completed.

Zodiac Seats US, formerly Weber Aircraft, Gainesville, TX Program Manager 7/2012 – 3/2015

● Provided customers and airframers with a knowledgeable, responsive, and proactive contact in resolving their program questions and issues. Frequently commended by customers for outstanding results and for keeping them informed.

● Managed multiple integrated teams of engineers and technicians to design, engineer, build, and deliver aircraft seats of varying complexity to varied customers around the world on contracts valued up to $15+ million.

● Assisted engineers and customers in resolving program issues to deliver first rate passenger seating systems for airlines across the globe.

● Liaised with design engineering, fabrication, and manufacturing personnel to eliminate roadblocks in delivering passenger seats on schedule.

● Sought out by less experienced program managers in resolving program, customer, and supply chain issues, and counted on by senior managers to train new program managers in the Zodiac ways of doing business to assimilate them into the organization in minimum time.

ARINC Engineering Services, Oklahoma City, OK 1999 – 2005 & 2009 – 12/2011 Engineering Project Manager

William A. McClellan

● Balanced six engineering integration time and materials/fixed price projects with a combined total value of

$41M simultaneously, all within cost and with demanding schedules.

● Achieved program savings on a fixed price contract of $675,000 spearheading the pilot project at ARINC to achieve Federal Aviation Administration (FAA) certification for the US Air Force KC-135 Special Mission aircraft to fly in Reduced Vertical Separation Minimum (RVSM) airspace achieving significant fuel savings for the aircraft in their missions.

● Adept in simultaneously managing contracts and projects with varying degrees of complexity and delivery requirements, skillfully negotiating through contractual documents to ensure that all stakeholders’ needs and contractual requirements are fulfilled to guarantee customer satisfaction.

● Coordinated documentation and maintenance, fabrication, installation, and logistics tasks to obtain an FAA Supplemental Type Certificate (STC) for the Boeing Business Jet SKYLink (SATCOM) system and to install the system on two aircraft, completing the first of two successful installations after assuming the project which was behind schedule and over budget.

● Coordinated with electrical engineers and systems personnel in integrating the VT Miltope Terminal Wireless Local Area Network (LAN) Unit into the system design to ensure system compatibility; follow-on amendment to the STC incorporates a VT Miltope Cabin Wireless LAN Unit as well.

● Supervised the onsite installation with the field installation team with the customer to ensure minimal disruption to the customer’s operations and that future maintenance needs were considered during the installation.

● Skillfully navigated regulatory waters while advising Quality Assurance personnel during the application for Parts Manufacturing Authority authorization to build modification kits for follow-on installations of SATCOM kits; coordinated issues with the local FAA office and with the company’s Organizational Design Authority and Unit Members.

● Assumed project management for three projects transferred from the ARINC Colorado Springs office when that facility closed, while concurrently managing a high visibility startup project for the ARINC Oklahoma City office, all within cost and schedule targets.

Belcan Corporation, Grand Rapids, MI 2008 – 2009

Product Engineer

● Managed hardware production build activities for customer line replaceable units for the Boeing P8A multi- mission maritime aircraft, coordinating manufacturing, quality, engineering, and testing activities, and coordinating subcontractor deliveries, ensuring that all entities were supplied with components, parts, and circuit card assemblies to keep their manufacturing and delivery schedules on track. GE Aviation, Grand Rapids MI 2005 – 2008

Engineering Technical Manager

● Oversaw several software subcontractors on the Boeing 767 tanker aircraft program; ensured they met or exceeded contract requirements and schedules and submitted contract deliverables on-time to allow the aircraft to achieve its Federal Aviation Administration certification as scheduled.

● Facilitated the support of the F-22 combat aircraft battery charger controller program between engineers, customer service, product support, and the customer, ensuring that engineers expediently resolved technical issues, prevented late deliveries, and allowed quick returns to the customer for repaired components. EDUCATION

Project Management Institute, Program Management Professional Certification Kaplan University, BS in Business Management

Community College of the Air Force, Associate of Applied Science in Aircraft Maintenance Technology MILITARY EXPERIENCE

United States Air Force Aircraft Maintenance Technician Supervised teams of maintenance technicians in accomplishing phased and isochronal inspections on C-130 aircraft and HH-53 helicopters.

Flight-line production supervisor on E3 Airborne Warning and Control System aircraft

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