Customer Service Support Agent
Resume:
Akeetha Gleaton
Sales experience upselling leader ship skills
Charlotte, NC 28217
****************@*****.***
Building relationships with professional skills and respectful attitude. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
Walmart - Charlotte, NC
December 2021 to Present
To ensure great customer service cash handling
Cashier/Customer Service
Restraunt Depot - Charlotte, NC
August 2016 to Present
Maintain great customer care moving at a steady pace standing possible 9 hours,cashier performance keeping good Productivity. I also have cash handling experience. Supervisor
Jetro Restaurant Depot - Charlotte, NC
August 2016 to Present
I am a front end supervisor in charge of cashiers, cash on hand, cleaning, customer service. Being a cashier if necessary checking customer as they exit the door being able to check for theft as well. CSR - Customer Service Representative
T-Mobile/iqor - Charlotte, NC
September 2021 to December 2021
Business tech support agent got T-mobile hired by Iqor Team Leader
Golden Gate - Charlotte, NC
June 2014 to November 2016
To perform as manger over floor workers keep count of workers AND there productivity. Processor
DMSI Staffing - Charlotte, NC
February 2012 to December 2014
Work on assembly line tag items check for damage to be checked out other items to be shipped to appropriate location.
Education
High school or equivalent in General
Crossroads Academy - Charlotte, NC
March 2004 to June 2005
Skills
• Typing (5 years)
• Crew Member (10+ years)
• Customer Service (10+ years)
• Food Service (10+ years)
• Microsoft Word (3 years)
• Microsoft Office (3 years)
• Leadership Experience (8 years)
• Communication (7 years)
• Computer Skills (7 years)
• Cash Handling (10+ years)
• Interviewing (3 years)
• Office Administration
• Communication Skills
• Office Management
• English
• Upselling
• Human Resources
• Cashiering
• Front Desk
• Microsoft Outlook
• Driving
• Management
• Supervising experience
• Mac OS
• Warehouse experience
• Management
• Merchandising
• Management
• Bookkeeping
• Negotiation
• Sales
• Operating Systems
• Microsoft Windows
• Conflict Management
• Recruiting
• Delivery driver experience
• Shipping & receiving
• Heavy lifting
• Customer support
• Fraud
Awards
Productivity
April 2017
Being able to work at a fast pace with little to no mistakes keeping up with Assembly belt. Verbal and written communication skills
Listening skills
Conflict Management
Decision-making
Office experience
Certifications and Licenses
Human Resource
October 2018 to Present
Have handled training
Handling interviews
Driver's License
August 2013 to November 2022
Certified Personal Trainer
Food Handler Certification
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Completed
December 2020
Applying customer service skills in a call center setting Full results: Completed
Work style: Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Verbal communication — Familiar
February 2020
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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