Customer Service Assistant Manager

MARCUS BEEMS

Clay Center, KS *****

785-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Supply and Parts Ordering

Customer Data Confidentiality

POS Systems and Ordering Platforms

Time Management

Reading Comprehension

Word Processing

Web Browser Software

Retail, Ordering and Stocking Product

Planning and Running a Daily Route

WORK HISTORY

04/2019 to 10/2022 Service Specialist

Ecolab – Clay Center, United States

Adhered to safety protocols and policies to reduce workplace hazards. Demonstrated increased knowledge of company products and equipment. Installed new equipment and explained operation and routine maintenance protocols to customers.

Performed maintenance duties and safely handled chemicals and solutions. Documented all changes and actions in computer-based tracking system. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Cultivated customer loyalty, promoted repeat business and improved sales. Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Provieded excellent customer service on a planned daily route in the Manhattan/Juncion City area and NE Kansas

07/2012 to 04/2019 Assistant Market Manager

Ray's Apple Markets – Clay Center, United States

Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.

Continually maintained and improved company's reputation and positive image in markets served.

Built and strengthened strategic relationships with vendors, advertising agencies and leading [Industry] partners.

Mentored local personnel on best practices and protocols to maximize productivity.

Managed backroom and sales floor to keep shelves stocked. 10/2011 to 07/2012 Assistant Manager

Sonic Drive Inn – Clay Center, United States

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. EDUCATION

High School Diploma

Clay Center Community High School - Clay Center, KS Business

Kansas State University - Manhattan Kansas

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