Customer Service Call Center
Resume:
Joanna L. DeLeon
Rochester, NY 14613
************@*****.***
Qualifications:
Cashier with experience in retail skills and in store services
Entry-level experience participating in a variety of routine, procedures and activities related to the care of various animals, and Customer services skills on inbound calls.
Call Center Operator
Work Experience:
Taco Bell,Rochester,NY: 10/2021- (Shift Leader) Shift leader-customer service including incoming-open responsibility, make sure restaurant is set for opening Stock shelves; Price purchase Received payments by cash, credit cards, automatic debits, personal check, and tax exempt purchases
DialAmerica, Rochester, NY: 01/2019 – 03/2019 (Sales Representative-short term due to layoff)
Call center telemarketing operator
Dunkin Donuts Rochester, NY: 02/2018- 02/2019 (Cashier)
Greeted customers; Maintained clean and orderly check out area; Stock shelves; Price checks; Received payments by cash, credit cards, automatic debits, personal check, and tax exempt purchases
Family Dollar Rochester, NY: 08/2017-04/2018 09/21-11/21Assistant Manager-Customer Services-Cashier)
Assistant manager-customer service including incoming-open and close store responsibility, make sure store is clean set for the next day, Stock shelves; Price checks; Received payments by cash, credit cards, automatic debits, personal check, and tax exempt purchases
The Home Depot, Greece, NY: 03/2012-05/2013 (Cashier)
Greeted customers; Maintained clean and orderly check out area; Stock shelves; Price checks; Received payments by cash, credit cards, automatic debits, personal check, and tax exempt purchases
Save-A-Lot Grocery Store, Rochester, NY: 09/2009-05/2010 (Cashier)
Greeted customers; Maintained clean and orderly check out area; Stock shelves and marked price on shelves and items; Price checks; Weighed items sold by weight in order to determine prices; Requested information or assistance using paging systems; Received payment by cash, credit cards, and automatic debits
Rochester Animal Service Rochester, NY: 11/2006-08/2009 (Volunteer)
Customer Service including incoming-calls; Prepare adoption paperwork; Performed and participate in routine and standardized tasks such as the feeding, and monitoring health care of animals.
Skills:
●Bilingual English/Spanish
●Microsoft Software
Education:
●Monroe High School-Rochester, NY -Graduate (2009)
●Monroe Community College-Rochester, NY-AAS Business (2010-Present)
Reference Available Upon Request
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