KRYSTAL D. BROWN

Message 323-***-****

Email adtfno@r.postjobfree.com

Qualifications Summary

Specializing in developing practical solutions and a passion for developmental challenges. A confident and personable professional who excels at prioritizing completing multiple tasks simultaneously and following through to achieve projects goals. Proficient in supervision of effective system wide administrative teams and an extensive knowledge of federal and state laws; rules; polices; regulations; as well as laws pertaining to civil rights and discrimination in the workplace; Department of Treasury and the General Accounting office. Committed to improving processes; maximizing productivity and system efficiencies as the key driver to success

Professional Experience

DEPARTMENT OF VETERANS AFFAIRS

Houston, TX 77030, 05/2019 – present

Supervisory Claims Assistant: 40 Hours/week. Grade GS-8 Salary: $ 52,310. Supervisor: Briggette House

Implemented a tracking system for ambulance reimbursement

Trained all CBOC’s on processing travel reimbursement claims

Manage the Medical Center's Beneficiary Travel Program and Veteran Personal Finance System.

Function as office Fund Control Point Clerk

Function as the primary liaison between the program office and fiscal and administrative offices inside and outside the organization.

Coordinate all inpatient/outpatient transportation requirements for the facility.

Assures staff determine travel eligibility, validate need for transportation, and determine appropriate mode of transportation prior to initiating transportation consults.

Perform entitlement or post-entitlement work related to examination of claims for travel benefits.

Research all incoming veteran transportation invoices for validity and method of payment utilizing the Computerized Patient Record System (CPRS);

Audit completed invoices and final certification prior to payment; upon validation, initiate payment process within appropriate fund control point for mode of transportation/type of payment and track payment to check date.

Receive beneficiary travel claims, identify type of travel benefit claimed, check for completeness;

Develop evidence, determine eligibility and entitlement, and either grant or deny travel claims.

Review all files for completeness and maintain controls to assist in the review and verification of claims as just and payable

Point of contact for fiscal integrity of all Beneficiary Travel Fund Control Points;

Initiates and/or monitors all requests for increase/decrease, adjustment or movement of funds within all Fund Control Points.

Initiates, or accomplishes as requested all required fiscal reporting on fund control point activity and forwards through station chain of command to Fiscal Office as needed

Distribute secure messaging to staff

Maintain control Points/ Increase & Decreases

Distribute secure messaging to staff

DEPARTMENT OF VETERANS AFFAIRS

Houston, TX 77030, 08/2018 –5/2019

Lead Transportation Assistant: 40 Hours/week. Grade GS-7 Salary: $ 47,234. Supervisor: Briggette House

Acting Supervisor for 120 days

Maintains accurate patient account and deposit record for each patient depositing funds as an inpatient

Reviews and evaluates activities within the unit to measure the extent of achievement of objectives

Answer PATS/congressional in a timely matter

Maintain control Points/ Increase & Decreases

Prepares, monitors and maintains work plans for staff utilization

Distribute secure messaging to staff

Analyzes data and budget needs of the program from previous year activity, current program needs, and anticipated changes in laws and regulations that may result in an increase or decrease in budgetary needs

Reconciles patient fund account balances monthly with financial management staff

Ensures prompt disbursement of funds left on deposit for patients transferred to another facility, discharged, or deceased

Monitors the expenditures of funds by review, analysis, communication, and written guidelines.

Maintains responsibility for the travel operations of the medical center

Maintains control over patient deposits

Ambulance Payments

Communicated and collaborated with co-workers to organize staff meetings

Interviewed Candidates for Transportation Assistant Position

Made qualification determination

Prepared job announcement for management review

Researched OPM for policy

Advise management team on best recruitment strategies to use

Research and apply basic pay setting regulations

DEPARTMENT OF VETERANS AFFAIRS

Long Beach, CA 90822, 04/2016 –8/2018

Transportation Assistant Coordinator: 40 Hours/week. Grade GS-7 Salary: $ 47,234. Supervisor: Charles Franks

Collaborates with the VTS Mobility Manager for transportation workload forecasting, scheduling design, procedure development, quality improvement implementation, and ongoing operational flow of the VTS Program.

Three major areas of responsibility are: 1) Scheduling, Data Collection & Tracking Support; 2) Consult Management responsibilities; 3) Program Support responsibilities.

Coordinates service practices that decrease waits and delays for patients in all areas.

Review workload types in VTS, e.g. outpatient clinic visits and surgical admissions.

Coordinates the day-to-day operation of the VTS Program flow, processes and functions.

Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup and management of program; space utilization services

Provides advisory services to the Mobility Manager regarding the requirements and implications of the office services provided and how they can assist in accomplishing their missions and programs.

Works with the Motor Vehicle Operators on assuring their work flow meets the needs of the facility.

Assist with clerical support for the VTS/Benefit Travel Section

DEPARTMENT OF VETERANS AFFAIRS

Long Beach, CA 90822, 01/2016 –4/2018

Administrative Support Assistant: 40 Hours/week. Grade GS-6 Salary: $ 41,253. Supervisor: Melvin Burkley

Receive and relay incoming and outgoing telephone messages.

Recognize and refer urgent inquiries to professional staff for immediate action.

Receive and direct patients and visitors answers routine inquiries and make appropriate referral of questions concerning patient’s condition.

Complete appropriate forms and initiate actions to the receipt, deposit or disbursement of patient’s fund.

Assemble patient records with required forms.

Knowledge of basic medical terminology.

Initiate procedures to have patients transferred or discharged as soon as the condition is no longer emergent

Maintains ER Log ensuring all entries are complete and accurate

Interprets healthcare provider’s orders and is responsible for the preparation of a wide variety of forms required for patient treatment

Ability to make appointments in an ER setting.

Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

Ability to communicate effectively and professionally with employees at varying grade levels.

Ability to identify customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

DEPARTMENT OF VETERANS AFFAIRS

Long Beach, CA 90822, 02/2014 –1/2016

Patient Care Technician/Certified Nurse Assistant: 40 Hours/week. Grade GS-5 Salary: $ 41,253. Supervisor: Theresa Miller

Performs a wide variety of direct patient care activities that assist the patient in meeting basic patient care needs such as assisting the patient with feeding, drinking, ambulating, grooming, toileting, dressing, and socializing.

Mobility measures such as transfers: bed to chair/wheelchair/gurney, and wheelchair/gurney to car, with/without lifting devices; ambulation with/without assistive devices; active and passive range of motion exercises.

Dietary measures such as, support for nutrition and fluid balance; distributing and collecting routine and isolation meal trays, distributing water and nourishments; providing for special dietary needs.

Skin care activities such as, bathing, normal skin care maintenance, wound care, and dressing changes (non sterile)

Provides bowel and bladder care.

Performs procedures such as enemas, colostomy care, urinary catheterization, wound/skin care (non sterile dressings), tracheotomy care, including suctioning; application of braces and prosthetics devices. Measures temperature, pulse, respiration, blood pressure, height, weight, residual urine, and intake and output.

Makes patient observations for and reports to the Registered Nurse on subtle changes in patient's condition, including patient's report of pain; behavior shifts, mood, skin coloring, appetite, slight perspiration, slight rise in temperature, etc.

Performs routine diagnostic tests and procedures such as phlebotomy and electrocardiograms according to written protocol or as directed by the physician or registered nurse. Collects specimens, labels and takes specimens to the laboratory.

Makes patient observations and reports to the Registered Nurse. Makes observations regarding changes in the patient's environment, especially that which is potentially unsafe; patient's interactions with family, significant others, healthcare workers, and other social contacts; and patient's reaction to his/her care

Knife River Care Center

Beulah North Dakota- Contracting Job 01/13-2/14

Certified Nurse Assistant- 40 hrs/week- This is not a government Job

Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints, and appearance.

Performs simple treatment procedures such as changing non-sterile dressings; applying or removing binders, arm slings, dressing, and bandages

Reports condition of wounds and skin, and reaction to or results of treatments.

Performs a wide variety of duties aimed at increasing the comfort and spirit of the patient.

Transports patients via wheel chair or gurney, and/or accompanies ambulatory patients who need assistance, to various areas within the medical center including clinics, diagnostic areas, and treatment areas.

Provide personal care duties or Activity of Daily Living (ADL) such as bathing or feeding patients.

Assists with general health education, e.g., reminds patients/family/care providers of importance of skin care, position changes, adhering to medication/dietary regime

Medical Telephone Exchange

Pasadena, CA 04/04-01/13

Shift Supervisor/PBX Operator- 40 hrs/week- This is not a government Job

Dispatch emergency calls for hospitals and doctor. Provide a full-range of client services regarding billing and network issues. Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking· Receive and relay incoming and outgoing telephone messages. Recognize and refer urgent inquiries to professional staff for immediate action.

Receive and direct patients and visitors answers routine inquiries and make appropriate referral of questions concerning patient’s condition.

Complete appropriate forms and initiate actions to the receipt, deposit or disbursement of patient’s fund.

Assemble patient records with required forms.

Knowledge of basic medical terminology

Initiate procedures to have patients transferred or discharged as soon as the condition is no longer emergent

Maintains Log ensuring all entries are complete and accurate

Interprets healthcare provider’s orders and is responsible for the preparation of a wide variety of forms required for patient treatment

Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Supervises when necessary, performs duties related to clinic access specifically the oversight of the operators actions related to scheduling practices, encounter error review and overall clinic management.

Provide hands on training of new hires as well as assist operators staff in the roll out of new activities as well as annual reviews.

Provide and review various encounter, access and wait list reports and address clinic specific issues on a daily, weekly and/or monthly basis.

Responsible for the daily staffing of the clinics and assuring adequate support staff is available.

Education

2015 Maxine Waters Preparatory Center: Certificate, Information Technology

2013 New Life Technology Academy, Certified Nursing Assistant

2012 Certified Phlebotomist Technician

2002 Bryman College, Medical Assistant

References

Available Upon Request

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