Customer Service Para Educator

MELISSA SAMMON

**** ***** ** *********, **** ****3 · 563-***-****

********@*****.***

Dedicated Professional with a record of excellence focused on Self Development, Leadership development, achieving goals with proven results in personal development, Sales, Business Administrations and overall Organizational Management. Provided critical operational support in areas such as developing and implementing organizational change and leadership training programs, and Expert level Customer service. Easily and positively adapt to new challenges, environments, and functional duties. Major strengths in Time Management, championing change implementation, Customer Service, and analytical thinking and problem-solving skills.

EXPERIENCE

August 2014-Present

PARA EDUCATOR, DAVENPORT SCHOOLS

Collaborate with general education teachers to ensure that materials taught align with Davenport Public School Curriculums.

Work with behavioral disorder kids both individually and in groups to promote full academic functioning.

Implement specialized Boys Town program that enable students to improve behavior, literacy, and gain knowledge and independence.

Council students to advocate for themselves as they moved toward academic, social, and life goals.

Initiated and aided in the development of a specialized program of Community Based Instruction.

Provided classroom assistance and accommodations to promote learning included in specialized Education Plans.

Maintained a positive learning environment by implementing behavioral management strategies.

January 2009-Present

CARETAKER, STATE OF IOWA, DAVENPORT, IA

Provide essential personal care of the elderly with medical conditions.

Aided in meal preparation and essential housekeeping needs

Provided minor wound care, rehabilitation exercise, and medication assistance.

Assisted in dealing with medical and insurance companies.

Provided necessary transportation to and from doctors’ appointment and aided in communication with doctors and medical assistants to ensure care.

May 2008-January 2009

CUSTOMER SERVICE PROFESSIONAL, MID-AMERICAN ENERGY DAVENPORT, IA

Communicated with field personnel and other departments on scheduling and coordinating gas, electric service and meter reading visits to residential and commercial locations, including stopping service termination.

Market customer products such as web services, payment options and energy efficiency programs to walk-in customers.

Assist in the daily maintenance of the customer information systems. Perform additional responsibilities such as cashiering and compilation of miscellaneous reports as requested or assigned.

Conduct personal interviews and responds to customer inquiries regarding billings, past-due accounts, service connects, disconnects and terminations of gas and electric services.

Performed additional responsibilities such as cashiering and compilation of miscellaneous reports as requested or assigned.

Conducts research and investigations pertaining to customer accounts and company equipment.

EDUCATION

2007

ASSOCIATES DEGREE, SCOTT COMMUNITY COLLEGE

GRADUATED WITH HONORS AND 3.7 GPA

MADE DEANS LIST EVERY YEAR.

Management & Supervision

Sales

Small Business Management

2014

MASTER’S DEGREE, ASHFORD UNIVERSITY

MADE DEANS LIST EVERY YEAR GRADUATED WITH A 3.5 GPA

Organizational management

Minor Human resources

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